7H20--PSETS Services and Help Desk Support - New Task Order (VA-25-00030535)
ID: 36C10B25Q0121Type: Special Notice
Overview

Buyer

VETERANS AFFAIRS, DEPARTMENT OFVETERANS AFFAIRS, DEPARTMENT OFTECHNOLOGY ACQUISITION CENTER NJ (36C10B)EATONTOWN, NJ, 07724, USA

NAICS

Other Computer Related Services (541519)

PSC

IT AND TELECOM - PLATFORM PRODUCTS: DATABASE, MAINFRAME, MIDDLEWARE (HW, PERPETUAL LICENSE SOFTWARE) (7H20)

Original Source

https://sam.gov/opp/a3fe28f87417477383dd656b1d002d0d/view
Timeline
    Description

    The Department of Veterans Affairs is seeking vendors to provide PSETS Services and Help Desk Support under a new task order (VA-25-00030535). This procurement aims to enhance service efficiency within the VA by focusing on technical support systems, with vendors expected to demonstrate capabilities aligned with the specified product service code (7H20) and NAICS code (541519). The initiative underscores the VA's commitment to improving operational performance through strategic procurement processes. Interested parties must submit their responses to the Request for Information (RFI) by January 15, 2025, at 10:00 AM Eastern Time, and can direct inquiries to Contract Specialist Garret Holland at Garret.Holland@va.gov or by phone at 848-377-5268.

    Point(s) of Contact
    Garret HollandContract Specialist
    (848) 377-5268
    Garret.Holland@va.gov
    Files
    Title
    Posted
    36C10B25Q0121_1.docx
    The Special Notice pertains to the Request for Information (RFI) regarding PSETS Services and Help Desk Support for a new task order (VA-25-00030535) under the Department of Veterans Affairs. The solicitation number associated with this notice is 36C10B25Q0121, with a response deadline set for January 15, 2025, at 10:00 AM Eastern Time. The contracting office is located in Eatontown, NJ, with Garret Holland serving as the point of contact for inquiries. The document underscores that the submission of RFIs must occur before the deadline, emphasizing the importance of timely responses. This initiative is part of the broader efforts to enhance service efficiency within the VA, focusing on technical support systems. The government expects vendors to demonstrate capabilities aligned with the specific product service code (7H20) and NAICS code (541519) identified in the solicitation. This notice facilitates the preparatory work potential contractors must undertake to respond effectively and meet the agency's service needs. Overall, it underscores the VA’s commitment to improve operational performance through strategic procurement processes.
    36C10B25Q0121.docx
    The document outlines a Sources Sought Notice from the Department of Veterans Affairs (VA) for PSETS Services and Help Desk Support under solicitation number 36C10B25Q0121. It seeks contractor proposals to provide development and support for the Privacy and Security Event Tracking System (PSETS), an application that tracks privacy and security incidents within the VA. Key responsibilities include project management, help desk support, system access management, operational support, and enhancements for the PSETS application running on the ServiceNOW platform. The contractor will cater to a diverse set of tasks ranging from system testing, development support, to adherence to security and privacy requirements as per federal standards. Performance is expected over a 12-month period, with optional extension periods available. Vendors must comply with various cybersecurity and privacy regulations, including the Federal Information Security Management Act (FISMA) and Section 508 accessibility standards. The document aims to ensure that prospective contractors understand the scope, requirements, and necessary compliance aspects for adequate performance support, reflecting the VA's commitment to maintaining high standards in information security and operational efficiency for Veterans’ services.
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