QueKiosk Subscription & Support
ID: F1S3AM4318A001Type: Solicitation
Overview

Buyer

DEPT OF DEFENSEDEPT OF THE AIR FORCEFA9301 AFTC PZIOEDWARDS AFB, CA, 93524-1185, USA

NAICS

Computer Facilities Management Services (541513)

PSC

IT AND TELECOM - PLATFORM SUPPORT SERVICES: DATABASE, MAINFRAME, MIDDLEWARE (LABOR) (DH01)

Original Source

https://sam.gov/opp/7a979c86dfff4fc68d8d3807f8a6694a/view
Timeline
    Description

    The Department of Defense, specifically the Air Force Test Center (AFTC) at Edwards Air Force Base, is seeking proposals for the QueKiosk Subscription & Support, a requirement aimed at enhancing kiosk services and associated technology. This procurement involves comprehensive support services, including live help desk assistance, maintenance of kiosk management software, and hardware repairs, with a focus on ensuring efficient public interaction and management assistance for various organizations. The contract is set for a base period from February 15, 2025, to February 14, 2029, with the possibility of three additional option years, and interested small businesses must submit their written quotes by September 10, 2024, to the designated contacts, Willie Toles and Amanda Tate, via email.

    Files
    Title
    Posted
    Kiosk Solicitation.pdf
    The document is a combined synopsis/solicitation for commercial items related to a requirement from the Air Force Test Center (AFTC) at Edwards Air Force Base (EAFB), CA. It invites proposals for the QueKiosk Subscription & Support and employs Simplified Acquisition Procedures as stipulated in FAR 13. The solicitation number is F1S3AM4318A001, and it is set aside for small businesses, with a size standard of $37 million under NAICS 541513. The base period of performance extends from February 15, 2025, to February 14, 2029, including three potential option years. Interested parties must submit written quotes via email by September 10, 2024, with specific contractor information required, including technical descriptions and pricing. Offers will be evaluated based on technical acceptability and price reasonableness. The process will favor the offer that is most advantageous to the government while ensuring all submissions adhere to the established guidelines. Any questions must be submitted by September 7, 2024, to the specified contacts. This solicitation facilitates competitive procurement and underscores the government's commitment to engaging small businesses for its contracting needs.
    Statement of Work 27JAN25.pdf
    The document outlines a Request for Proposals (RFP) for comprehensive support services related to TIPS kiosks and associated technology. It specifies the required core support items, including live help desk support, maintenance of kiosk management software, hardware repairs, and software subscriptions. The help desk operates Monday to Friday, providing unlimited support for the duration of the warranty and service period, with on-site maintenance available within 12 business hours during weekdays. Additionally, it details the software as a service (SaaS) subscriptions for the TIPS Cloud administration portal and QueueKiosk software, highlighting features such as system status reporting and usage data management. The maintenance includes component repairs and replacements as necessary, with the contract covering a base period from February 15, 2025, to February 14, 2029, and the potential for three renewal years. This RFP aims to ensure efficient and reliable operation of kiosk services, facilitating public interaction and streamlining management assistance for municipalities or organizations utilizing these technologies. It reflects the government's commitment to maintaining effective public service technology solutions.
    Lifecycle
    Title
    Type
    QueKiosk Subscription & Support
    Currently viewing
    Solicitation
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