DB01--Oracle Hardware and Software Support Services (VA-25-00041873)
ID: 36C10B25Q0209Type: Special Notice
Overview

Buyer

VETERANS AFFAIRS, DEPARTMENT OFVETERANS AFFAIRS, DEPARTMENT OFTECHNOLOGY ACQUISITION CENTER NJ (36C10B)EATONTOWN, NJ, 07724, USA

NAICS

Other Computer Related Services (541519)

PSC

IT AND TELECOM - HIGH PERFORMANCE COMPUTING (HPC) SUPPORT SERVICES (LABOR) (DB01)

Original Source

https://sam.gov/opp/4edde722ba544e44944af01d7b0ffb5b/view
Timeline
    Description

    The Department of Veterans Affairs is seeking qualified vendors to provide Oracle Hardware and Software Support Services, as outlined in the Request for Quotation (RFQ) identified by solicitation number 36C10B25Q0209. This procurement aims to facilitate essential support services for Oracle products, which are critical to the VA's technology acquisition initiatives. The RFQ was posted to the SEWP under NAICS code 541519 on May 29, 2025, with responses due by June 2, 2025, at 4:00 PM Eastern Time. Interested parties should direct inquiries to Contract Specialist Harold Nice at Harold.Nice@va.gov or Contracting Officer Kimberly Geran at Kimberly.geran@va.gov for further information.

    Point(s) of Contact
    Harold NiceCO
    Harold.Nice@va.gov
    Files
    Title
    Posted
    36C10B25Q0209_1.docx
    The Department of Veterans Affairs (VA) is issuing a Sources Sought notice to identify potential vendors capable of providing Oracle Hardware and Software Support Services. This notice is not a solicitation for bids but aims to gather information for market research regarding qualified sources, specifically targeting Information Technology Value Added Resellers under the NAICS code 541519, which has a size standard of 150 employees. Interested vendors must respond by April 15, 2024, detailing their capabilities and addressing specific requirements in a format specified within the notice. The services sought include maintenance and technical support for Oracle systems, ensuring operational continuity, and compliance with various standards such as Section 508 for accessibility. The proposed contract will be for an initial 12-month period with options for two additional years. Specifications include 24/7 support with timely responses to maintenance issues and adherence to VA’s technical guidelines. The notice emphasizes that any vendor interested must be certified and authorized by Oracle and must comply with federal standards related to IT procurement. The document lays out clear guidelines for vendor participation while highlighting the requirements for technology and service specifications necessary for service continuity for the VA’s operations.
    36C10B25Q0209_2.docx
    The document outlines a special notice from the Department of Veterans Affairs (VA) regarding a Request for Quotation (RFQ) for Oracle Hardware and Software Support Services, as identified by solicitation number 36C10B25Q0209. The RFQ was posted to the SEWP under NAICS code 541519 on May 29, 2025, and responses are due by June 2, 2025, at 4:00 PM Eastern Time. The contracting office is located in Eatontown, NJ, and the point of contact for any inquiries about this amendment is Contract Specialist Harold Nice, with an additional contact listed as Contracting Officer Kimberly Geran. This notice serves as an update for industry stakeholders about the availability of the RFQ and outlines the procedural contacts for further information. The emphasis is on facilitating support services for Oracle products within the context of the VA’s technology acquisition goals.
    36C10B25Q0209.docx
    The Department of Veterans Affairs (VA) has issued a Sources Sought Notice for the consolidation of Oracle Hardware Maintenance, soliciting responses from vendors capable of providing support services. This notice serves as market research rather than a request for quotes, enabling the VA to gauge interest and qualifications from potential vendors, specifically small businesses certified as Service-Disabled Veteran-Owned Small Businesses (SDVOSBs). Vendors must demonstrate their capacity to supply technical support for Oracle hardware and software, involving 24/7 service coverage, timely maintenance, and adherence to federal accessibility laws. Interested parties are required to submit their capabilities by April 10, 2025. The period of performance for the contract will entail a base year followed by two optional years. The product description includes detailed requirements for Oracle's hardware/software support services, including firmware updates and equipment replacement commitments. Compliance with Information and Communication Technology (ICT) accessibility standards under Section 508 is necessary. Vendors must ensure that no unauthorized or counterfeit products are supplied and provide necessary OEM documentation. The initiative showcases VA's commitment to leveraging the capabilities of veteran-owned businesses while upholding best practices in procurement and service delivery within its IT operations.
    PD Attachment Attachement A - IO Oracle Hardware and Software Asset List.xlsx
    The document largely revolves around the provision of technical support services for various Oracle software solutions, highlighted by multiple Contract Line Item Numbers (CLINs) associated with key service agreements. The support services encompass Oracle Premier Support, operating systems support, and customer data retention services, spanning a time frame from June 27, 2024, to June 26, 2025. Numerous entries document service request numbers and support specifications, indicating a structured framework for managing contracts to ensure federal compliance. The meticulous organization of phrases reflects an extensive documentation effort that aligns with federal RFPs, federal grants, and state and local RFP processes. The systematic maintenance of support service details showcases an intention to enhance efficiency, clarity, and response capabilities. Overall, the document conveys the federal government’s proactive approach in securing robust technical frameworks and support systems essential for operational success within its infrastructure.
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