R426--Northport Switchboard/Dispatch Services
ID: 36C24226Q0131Type: Sources Sought
Overview

Buyer

VETERANS AFFAIRS, DEPARTMENT OFVETERANS AFFAIRS, DEPARTMENT OF242-NETWORK CONTRACT OFFICE 02 (36C242)ALBANY, NY, 12208, USA

NAICS

Telephone Answering Services (561421)

PSC

SUPPORT- PROFESSIONAL: COMMUNICATIONS (R426)

Set Aside

Service-Disabled Veteran-Owned Small Business Set Aside (SDVOSBC)

Original Source

https://sam.gov/workspace/contract/opp/5a19e18c7fd04d5abef425e444bff342/view
Timeline
    Description

    The Department of Veterans Affairs (VA) is seeking qualified contractors to provide Switchboard and Dispatch Services at the Northport VA Medical Center in Northport, NY. The procurement aims to secure a Firm Fixed Price contract for comprehensive switchboard operations, including the management of telephone operators and emergency dispatchers, utilizing Cisco Webex and Finesse systems, with coverage required 24/7, including federal holidays. This service is critical for ensuring timely and efficient communication within the medical center, particularly for emergency situations. Interested Service-Disabled Veteran-Owned Small Businesses (SDVOSB) must submit their qualifications, including professional capabilities and references, by November 21, 2025, at 12:00 PM via email to Clifford.Harrison@va.gov, as this Sources Sought Notice will inform the acquisition strategy.

    Point(s) of Contact
    Clifford S. HarrisonContracting Officer
    718.584.9000 EXT.4680
    Clifford.Harrison@va.gov
    Files
    Title
    Posted
    36C24226Q0131.docx
    The Department of Veterans Affairs (VA) Network Contracting Office 2 is issuing a Sources Sought Notice (Solicitation Number 36C24226Q0131) for Switchboard/Dispatch Services at the Northport VA Medical Center in Northport, NY. This notice is a market survey to identify responsible sources for a potential procurement, specifically targeting Service-Disabled Veteran-Owned Small Businesses (SDVOSB). The services required include providing telephone operators and emergency dispatchers 24/7, utilizing Cisco Webex and Finesse. The selected contractor will manage all switchboard operations, including receiving calls, providing information, handling emergency calls (e.g., Code Blue), and operating paging systems. The VA will provide facilities, equipment, and utilities, while the contractor will furnish headsets and maintain cleanliness in non-custodial areas. Responses from interested parties, including professional qualifications, capability, references, DUNS number, business size, socio-economic status, and estimated costs, are due by November 21, 2025, at 12:00 PM via email to Clifford.Harrison@va.gov. This RFI will determine the acquisition strategy, with a preference for SDVOSB, then VOSB, and other small businesses.
    Lifecycle
    Title
    Type
    R426--Northport Switchboard/Dispatch Services
    Currently viewing
    Sources Sought
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