6HQOIG-25-A-0009 - United States Postal Service Office of Inspector General's IT Managed Service Desk Solution Requirement
ID: 6HQOIG-25-A-0009Type: Combined Synopsis/Solicitation
Overview

Buyer

POSTAL SERVICEPOSTAL SERVICESUPPLIES MATERIAL MGMTPHILADELPHIA, PA, 19197, USA

NAICS

Other Computer Related Services (541519)

PSC

IT and Telecom - End User: Help Desk;Tier 1-2,Workspace,Print,Output,Productivity Tools (HW/Perp SW) (7E20)

Original Source

https://sam.gov/opp/5ef10103567c4f9e8a6c3f5a93562f3c/view
Timeline
    Description

    The United States Postal Service Office of Inspector General (USPS OIG) is seeking proposals for an IT Managed Service Desk Solution, aimed at providing a Single Point of Contact (SPOC) for all customer IT-related incidents and service requests. The contract will be awarded as an Indefinite Delivery Indefinite Quantity (IDIQ) agreement, with a performance period from December 31, 2025, to December 30, 2030, and a total maximum value of $9 million. This initiative is critical for enhancing operational support for both the USPS OIG and the Peace Corps OIG, ensuring compliance with applicable standards and efficient service delivery. Interested vendors must submit their proposals by June 26, 2025, and can direct inquiries to Monica Hurui at mhurui@uspsoig.gov.

    Point(s) of Contact
    Monica Hurui
    mhurui@uspsoig.gov
    Files
    Title
    Posted
    6HQOIG-25-A-0009-0003 Amendment 3 FCL.pdf
    The document is an amendment to a solicitation related to a contract for the United States Postal Service Office of Inspector General (USPS OIG). Specifically, this is Amendment #3, which updates acknowledgment requirements for bids and clarifies that facility clearances are not needed for suppliers participating in the bidding process. The effective date for this amendment is June 18, 2025, and it corresponds to Solicitation No. 6HQOIG-25-A-0009, originally dated May 13, 2025. The amendment stipulates that changes can be acknowledged through direct communication to the designated office or incorporated into submitted offers. It further outlines the period of performance for the contract, which runs from December 31, 2025, to December 30, 2030. Overall, this document is essential for potential suppliers to comply with updated bidding parameters and clarify requirements related to security clearances as they prepare their proposals.
    6HQOIG-25-A-0009-001 Amendment 1.pdf
    The United States Postal Service (USPS) Office of Inspector General (OIG) is amending solicitation 6HQOIG-25-A-0009 for Managed IT Service Desk Services. This amendment extends the period of performance from December 31, 2025, to December 30, 2030, and incorporates questions and answers along with updates to the Statement of Work (SOW) and Instructions to Offerors. The contract type is an Indefinite-Delivery Indefinite-Quantity (IDIQ) agreement with a maximum value of $9,000,000 and a minimum commitment of $10,000 for services. This solicitation encourages submissions by multiple suppliers and highlights the importance of acknowledgment of amendments to avoid proposal rejection. Additionally, provisions about supplier clearance requirements, disclosure limitations, and the evaluation of offers are included, ensuring compliance with laws and regulations. Suppliers must ensure security of postal data and inform the USPS of any breaches. The document details expectations for proposals, including pricing and performance evaluations, aimed at achieving high standards in customer support services while maintaining the integrity of USPS operations.
    6HQOIG-25-A-0009-002 Amendment 2 QandAs II.pdf
    The document outlines an amendment to a solicitation for an IT Managed Service Desk Solution by the United States Postal Service Office of Inspector General (USPS OIG). The amendment includes responses to queries from potential offerors and updates to the solicitation instructions. The USPS OIG intends to award a five-year indefinite delivery/indefinite quantity (IDIQ) contract to a single supplier, focusing on technical capabilities over price. Proposals must consist of three distinct volumes: Administrative, Technical, and Price, each with specific requirements and limitations, including a two-page cap for administrative details and a 25-page limit for technical proposals. The evaluation criteria place substantial weight on technical merit, requiring detailed staffing plans, transition strategies, and past performance examples. Moreover, pricing evaluations will consider both the initial task order and future labor category pricing for up to six years. The amendment stresses the importance of acknowledging the received amendments and clarifies that extensions to the proposal submission deadline will not be granted. This initiative aims to enhance operational support for both the USPS OIG and the Peace Corps OIG while ensuring compliance with applicable standards.
    6HQOIG-25-A-0009 IT Service Desk FE Final.pdf
    The United States Postal Service (USPS) Office of Inspector General (OIG) is issuing a Request for Proposals (RFP) for an Indefinite Delivery Indefinite Quantity (IDIQ) contract for Managed IT Service Desk Services, with a budget ranging from $10,000 to $9,000,000. This contract will be effective from December 31, 2025, to December 30, 2030. The initial task order will serve both the USPS OIG and the Peace Corps. The proposals should include a detailed plan as per the attached Statement of Work and are to be submitted by June 26, 2025, at 1700 ET. The payment will be processed upon service delivery and approval, following fixed pricing structures. The document outlines various provisions, including restrictions on disclosure, supplier clearance requirements, and guidelines for engagement of former Postal Service employees. Evaluation criteria emphasize the best value for the Postal Service, taking into account price and other factors. The successful bidder will ensure compliance with privacy protections, safety standards, and other legal obligations. The summary encapsulates both the structural details of the contract and the regulatory framework guiding the procurement process in public service.
    QandAs Final 6.4.pdf
    The document outlines a Request for Proposals (RFP) focused on IT Managed Service Desk support for the Office of Inspector General (OIG) of the USPS and the Peace Corps, detailing requirements for vendors interested in bidding. Key points include the staffing structure, service expectations, remote work possibilities, and specific operational guidelines, with roles such as Technical Writers and Operations Managers expected to be mostly onsite, while other analysts may work in a hybrid capacity. The solicitation specifies a total annual ticket volume of approximately 21,000, with details on categorizing tickets by type and severity. Additionally, it emphasizes the need for personnel to hold a Minimum Background Investigation (MBI) clearance and outlines onboarding and compliance processes. The document also addresses various inquiries from potential vendors regarding operational logistics, the transition from the incumbent (Humantouch, LLC), and restrictions on the use of font sizes in proposals. Overall, the RFP represents a competitive bid environment, necessitating clarity and compliance with outlined requirements to ensure efficient service delivery in IT support operations. Vendors are encouraged to present their proposals reflecting understanding of the specified scope, service levels, and evaluation criteria while accommodating logistical nuances detailed in the solicitation.
    Raw Data.xlsx
    The document primarily involves data related to various communication methodologies utilized by Peace Corps agents while engaging with the VIP (Very Important Person) services. It categorizes interactions based on priority levels ranging from 2 to 4, with a significant focus on the use of phone calls, chat, and email as communication modes. Throughout the file, a consistent pattern indicates that many communication attempts either did not require a response or were classified as false for feedback. The frequency of agents categorized under priority 4 signifies a higher intensity of interaction, emphasizing the importance placed on timely communication with VIPs. The substantial emphasis on email as a communication method with various categorizations points to its critical role in disseminating information. The document outlines the framework in which these communications occur, indicating that they are part of standard operational procedures aimed at effectively reaching out to key stakeholders. In essence, the document serves as a comprehensive overview of the Peace Corps' efforts to streamline their communication processes with priority stakeholders, highlighting the preferred channels and the operational importance of each in facilitating effective engagement.
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