Microsoft Support Services
ID: 72001G23C00017Type: Justification
Overview

Buyer

AGENCY FOR INTERNATIONAL DEVELOPMENTAGENCY FOR INTERNATIONAL DEVELOPMENTUSAID M/OAAWASHINGTON, DC, 20523, USA

PSC

MISCELLANEOUS WEAPONS (1095)

Original Source

https://sam.gov/opp/830e37f7e0474c288e0f6a43e491f8a5/view
Timeline
    Description

    The Agency for International Development (USAID) is seeking to procure Microsoft Support Services to enhance its information management capabilities. This procurement aims to provide comprehensive support for Microsoft-related technologies, including M365 G5 licenses, Azure subscription solutions, and various Microsoft applications such as Exchange Online, SharePoint Online, and the Microsoft Security suite. The contract will span a base period of 12 months, with the potential for annual renewals over the next three years, and will also include training and proactive services to ensure staff support as needed. Interested vendors can reach out to Scott Ferrante at sferrante@usaid.gov for further details regarding this opportunity.

    Point(s) of Contact
    Scott Ferrante
    sferrante@usaid.gov
    Files
    Title
    Posted
    JUSTIFICATION FOR OTHER THAN FULL AND OPEN COMPETITION MS Support.docx
    The USAID Office of Inspector General (OIG) seeks to award a contract to support technical and engineering needs for Microsoft technologies, covering services such as Azure, Exchange, SharePoint, and security solutions for a 12-month period with potential annual renewals. US Cloud is the only vendor capable of meeting the unique and specialized support requirements due to its comprehensive 24/7 service model and certifications as a women-owned business, offering significant cost savings compared to Microsoft Premier Support. Market research confirmed US Cloud's competitive advantages, and the contracting officer has deemed the proposed costs fair and reasonable.
    Lifecycle
    Title
    Type
    Microsoft Support Services
    Currently viewing
    Justification
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