US Embassy Kuala Lumpur SIP Telephone Trunk Line Service
ID: 19MY3025Q0003Type: Solicitation
Overview

Buyer

STATE, DEPARTMENT OFSTATE, DEPARTMENT OFUS EMBASSY KUALA LUMPURWASHINGTON, DC, 20520, USA

NAICS

Satellite Telecommunications (517410)

PSC

IT and Telecom - Network: Satellite Communications and Telecom Access Services (DG11)

Original Source

https://sam.gov/opp/cf4e2175a65341c7be4191bb5d50d819/view
Timeline
    Description

    The U.S. Embassy in Kuala Lumpur, Malaysia, is seeking qualified contractors to provide Session Initiation Protocol (SIP) telephone trunk line services, covering approximately 400 direct inward dial (DID) numbers and supporting 60 concurrent sessions. The contract aims to enhance communication capabilities at the embassy, ensuring high-quality call connectivity and customer service support, with a contract duration of twelve months and options for four additional years. Interested vendors must submit their quotations by May 26, 2025, and are encouraged to attend a pre-quotation conference on May 7, 2025, for further details. Key submission requirements include registration in the System for Award Management (SAM), completion of the SF-1449 form, and adherence to specified file formats and sizes. For inquiries, contact Lynn Segas, Contracting Officer, at segaslm@state.gov or Premalatha Muthupillai at rmuthupillaip@state.gov.

    Point(s) of Contact
    Lynn Segas, Contracting Officer
    segaslm@state.gov
    Premalatha Muthupillai
    rmuthupillaip@state.gov
    Files
    Title
    Posted
    19MY3025Q0003_Questions and Answers.docx
    This government document outlines questions and answers related to Solicitation No. 19MY3025Q0003, dated May 16, 2025. It addresses various technical and personnel requirements for a project involving voice communication systems. Key points include the provision of temporary test numbers, the need for a connector device for fax lines, and that vendors must supply two Primary Rate Interface ports. A clarification regarding the required capability indicates the project necessitates 60 channels for concurrent voice sessions, conflicting with earlier references to 30 channels. Additionally, it raises questions about personnel qualifications, specifically whether the project manager and engineer must be US persons and if they require State Department Equivalent Clearance. Importantly, their in-person presence at the Kuala Lumpur office is mandatory during installation, configuration, and troubleshooting phases. This document serves to clarify critical elements of the RFP, ensuring a comprehensive understanding of project requirements for potential bidders.
    19MY3025Q0003_SIP_2025.pdf
    The document presents a government solicitation (RFQ S-19MY3025Q0003) for a contract to provide Session Initiation Protocol (SIP) telephone trunk services to the U.S. Embassy in Kuala Lumpur, Malaysia. The contractor will deliver services supporting 60 concurrent sessions and 400 direct inward dial (DID) phone numbers, with a focus on establishing high-quality call connectivity and customer service support. The contract duration is twelve months, with options for four additional years, and includes a minimum order guarantee of RM10,000 and a cap of RM562,500 for the total contract amount. Pricing details include a breakdown of monthly subscriptions, installation charges, and a separate line item for the Sales and Services Tax (SST). The contractor must ensure quality service and respond promptly to issues, providing detailed monthly billing records. They are also required to maintain communication for customer complaints, assign qualified personnel, and obtain all necessary permits. Additionally, provisions for technological upgrades and cybersecurity measures are included, underscoring the commitment to quality and compliance with federal regulations. This solicitation reflects the government's aim to procure specialized telecommunication services, reinforcing operational capabilities at U.S. diplomatic missions abroad.
    19MY3025Q0003 Questions and Answers 002.docx
    The document outlines key questions and answers related to Solicitation No: 19MY3025Q0003, concerning a government project that likely involves telecommunications infrastructure. Key points include the provision of temporary numbers for testing and the requirement of a connector device for SIP fax lines. The vendor must supply a Session Border Controller with two Primary Rate Interface ports. There is clarification that the requirement for channels is confirmed to be 60, contrary to previous discrepancies indicating 30. Additionally, personnel involved, such as the Project Manager and Engineer, are not required to be U.S. citizens nor possess a State Department equivalent clearance, though they must be present in the Kuala Lumpur office during installation, configuration, and troubleshooting. This RFP focuses on enhancing communications technology, indicating the government's intent to improve service capabilities through reliable vendor partnerships and technical compliance.
    PreSolicitation 19MY3025Q0003.pdf
    The U.S. Embassy in Malaysia is preparing to solicit proposals for Session Initiation Protocol (SIP) telephone trunk services for its Kuala Lumpur location, seeking providers for approximately 400 telephone numbers. The contract will be a firm-fixed price type, and the government may award it based solely on initial offers without further negotiations. Prospective contractors must register with the System for Award Management (SAM) prior to submitting their proposals. Responses will be accepted electronically, with restrictions on email size. This solicitation will be officially announced on the SAM.gov website when ready. Interested vendors can opt to add or remove themselves from the listing, but they cannot view the list of other interested vendors. The document underscores the importance of compliance and registration while outlining contract performance at the U.S. Embassy’s address in Kuala Lumpur. The solicitation's archive policy indicates that it will be automatically archived by July 1, 2024.
    RFQ Letter_19MY3025Q0003 .docx
    The U.S. Embassy in Kuala Lumpur, Malaysia, issued Request for Quotations (RFQ) number 19MY3025Q0003 for telephone trunk services, covering approximately 400 numbers. Interested contractors must follow instructions outlined in the RFQ and submit quotations by May 26, 2025, ensuring compliance with required formats and file sizes. A comparative evaluation approach will be used to assess submissions based on overall value rather than strictly price. A pre-quotation conference is scheduled for May 7, 2025, to provide additional information, and potential bidders are encouraged to register with the System for Award Management (SAM) to qualify their proposals. Required documents include SF-1449, sections on pricing and representations, proof of SAM registration, and a cybersecurity questionnaire. The Contracting Officer, Lap Nguyen Chang, emphasizes the importance of adherence to guidelines and deadlines to ensure consideration for contract award.
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