G004--691 | Contract Emergency Residential Services (CERS) for Homeless Male Veterans
ID: 36C26225Q0404Type: Combined Synopsis/Solicitation
Overview

Buyer

VETERANS AFFAIRS, DEPARTMENT OFVETERANS AFFAIRS, DEPARTMENT OF262-NETWORK CONTRACT OFFICE 22 (36C262)Gilbert, AZ, 85297, USA

NAICS

Other Community Housing Services (624229)

PSC

SOCIAL- SOCIAL REHABILITATION (G004)
Timeline
    Description

    The Department of Veterans Affairs is soliciting quotes for Contract Emergency Residential Services (CERS) aimed at providing transitional housing for homeless male veterans through the Health Care for Homeless Veterans (HCHV) Contracted Residential Services (CRS) program. The primary objective is to deliver emergency transitional housing, case management, and supportive services to vulnerable veterans, facilitating their transition from homelessness to stable housing. This five-year, Firm Fixed Price Indefinite Delivery Indefinite Quantity (IDIQ) contract is crucial for connecting veterans to essential healthcare services and community support, with a total award value of $19 million. Interested contractors must submit their responses by June 2, 2025, at 12:00 PM Pacific Time, and can direct inquiries to Contracting Officer Bill Cook at william.cook2@va.gov.

    Point(s) of Contact
    Bill CookContracting Officer
    (602) 795-4289
    william.cook2@va.gov
    Files
    Title
    Posted
    The document is a modification notice for solicitation number 36C26225Q0404, pertaining to the Contract Emergency Residential Services (CERS) for Homeless Male Veterans. The primary purpose is to extend the response deadline from February 12, 2025, to February 19, 2025, at 12:00 noon Mountain Time. Additionally, it corrects the contracting office address from 335 East Germann Road, Gilbert, AZ 85297, to 650 E. Indian School Rd., Phoenix, AZ 85012. The solicitation is set aside for Service-Disabled Veteran-Owned Small Businesses (SDVOSBC) and falls under the NAICS code 624229. The contracting office is part of the Department of Veterans Affairs, specifically NCO 22, located in Phoenix, Arizona. The notice also provides contact information for the contracting officer, Bill Cook, for further inquiries regarding the solicitation. This modification is part of the government's ongoing efforts to secure appropriate services for homeless male veterans, ensuring timely response and compliance in the procurement process.
    The Department of Veterans Affairs (VA) is preparing to solicit proposals for Contract Emergency Residential Services (CERS) aimed at supporting homeless male veterans in the Ventura/Santa Barbara area of California. This initiative falls under the VA Greater Los Angeles Healthcare System’s Health Care for Homeless Veterans Contracted Residential Services Program. The anticipated contract will be a Firm Fixed Price Indefinite Delivery Indefinite Quantity (IDIQ) contract with a performance period of five years, during which funded task orders will be issued annually. An electronic solicitation is expected to be released around May 15, 2025, and it will be open to both large and small businesses, promoting competitive bidding. The main contact for this presolicitation notice is Contracting Officer Bill Cook, who can be reached via email. This document serves to inform potential contractors about upcoming opportunities to support vital services for homeless veterans, reflecting the government’s commitment to addressing veteran homelessness through community-based programs.
    The Department of Veterans Affairs is soliciting quotes for the Contract Emergency Residential Services (CERS) aimed at providing transitional housing for homeless male veterans through the HCHV-CRS program. This five-year, Firm Fixed Price Indefinite Delivery Indefinite Quantity (IDIQ) contract will cater to vulnerable and at-risk veterans, connecting them to essential healthcare services. Interested contractors must submit their responses by June 2, 2025, 12:00 PM Pacific Time. An important update to the Performance Work Statement requires contractors to develop comprehensive fire and emergency disaster response plans, with drills to be recorded and maintained for inspections. The notice encourages full and open competition, emphasizing the critical role of community support in addressing veteran homelessness. Additional documentation for bidders includes quality assurance standards and incident report forms, underscoring the structured approach to maintaining services and accountability. The RFQ and relevant amendments are accessible via https://sam.gov/. The point of contact for inquiries is Contracting Officer Bill Cook at william.cook2@va.gov.
    The document is an amendment to a previous solicitation for Contract Emergency Residential Services (CERS) tailored for homeless male veterans. Issued by the Department of Veterans Affairs, it updates the Performance Work Statement (PWS) related to staffing contingency plans. Key changes include the addition of a requirement for contractors to outline how services will continue in case of staffing shortages and a revision stipulating that contractors must submit an updated contingency plan if personnel changes occur. Additionally, one paragraph has been deleted. The solicitation's response date is set for June 2, 2025, at 12:00 PM Pacific Time, and it is under the jurisdiction of the Gilbert Network Contracting Office in Phoenix, Arizona. This amendment emphasizes the importance of consistent service provision for homeless male veterans, particularly ensuring that contractors maintain staffing levels and respond promptly to changes in personnel.
    The contract titled "Emergency Residential Services (CERS) for Homeless Male Veterans" aims to provide transitional housing and supportive services for homeless male veterans in the Ventura and Santa Barbara areas. This Sources Sought Notice is intended for market research to identify qualified vendors, particularly Service-Disabled Veteran-Owned Small Businesses (SDVOSBCs), capable of delivering these essential services as part of the Health Care for Homeless Veterans program. The contractor will provide emergency transitional housing for up to 15 veterans, emphasizing immediate placement and collaborative support for treatment and recovery. Services include a safe living environment, daily meals, case management, financial planning, and therapeutic support. Contractors must facilitate same-day admissions and engage veterans in active case management to secure permanent housing within 90 days. The document outlines requirements for contractor qualifications, including past experience with similar services, the provision of facility inspections, adherence to safety and health standards, and the implementation of an internal grievance process. The solicitation seeks to address veteran homelessness, with an emphasis on a holistic approach to recovery and sustainability in housing. Overall, the notice represents a commitment by the Department of Veterans Affairs to eliminate homelessness among veterans through enhanced service delivery and support frameworks.
    The Residential Treatment Exit Form Worksheet is a comprehensive document used to record the exit information of veterans from various residential treatment programs, specifically the Grant and Per Diem (GPD) program, HCHV Contract Residential Treatment Program, and HCHV Low Demand Safe Haven. Key sections include veteran identification details, treatment stay specifics (including costs, duration, and program type), and the veteran's status at the time of exit. The form categorizes reasons for program exit, housing situations, employment arrangements, and the status of financial benefits both from the VA and non-VA sources. Additionally, the document outlines follow-up arrangements regarding treatment for various issues, such as alcohol, drug, mental health, and medical problems. This structured approach ensures a comprehensive overview of each veteran's treatment plan and future needs and emphasizes collaboration between VA and non-VA providers. The form ultimately supports the VA's goal of providing detailed records for veterans’ services and continuity of care in their transition out of residential programs. It also enhances understanding of housing stability and other critical facets affecting veterans post-treatment.
    The Quality Assurance Surveillance Plan (QASP) is established to ensure effective monitoring of Contractor performance in delivering Emergency Residential Services (CERS). This document outlines the responsibilities of both the Government and the Contractor regarding quality management, performance evaluation, and documentation practices. The QASP provides measures for assessing Contractor compliance with established performance standards and includes a Performance Requirements Summary Matrix that outlines expected outcomes and acceptable quality levels. The Government will employ various surveillance methods, such as direct observation and periodic inspections, to evaluate service delivery. Key performance metrics focus on occupancy rates, outreach efforts, and participation in therapeutic services. The plan mandates documentation for both acceptable and unacceptable performance, including action plans for corrective measures when necessary. Regular assessments, quarterly meetings, and detailed reporting requirements further enhance the quality oversight. The document emphasizes the importance of timely communication between the Government and the Contractor, ensuring that high-quality services are consistently provided to Veterans in need of emergency housing and supportive services. Overall, this QASP aims to ensure quality standards while fostering transparency and accountability in government contracts for CERS.
    This document provides guidance on conducting accessibility surveys for emergency shelters in compliance with the Americans with Disabilities Act (ADA). It outlines the necessary tools required for the survey, including a metal tape measure, a digital or bubble level, a door pressure gauge, the appropriate checklists, and writing materials. The document stresses the importance of measuring certain elements to identify potential barriers in emergency shelters, especially in older buildings that may not be easily made accessible. If a shelter is deemed unfeasible for accessibility modifications, alternative facilities should be chosen for use. The technical assistance offered does not equate to legal interpretations, instead aiming to help users understand their rights and responsibilities under the ADA. This guidance aligns with federal initiatives to enhance accessibility and support compliance in both government-funded and local programs for disaster preparedness.
    The VA Handbook 6500.6, Appendix D outlines the rules of behavior for contractors accessing Department of Veterans Affairs (VA) information systems and assets. The primary purpose is to establish clear standards and responsibilities for safeguarding sensitive data during contract performance. Key components include an acknowledgment of no privacy expectation when using VA resources, consent to monitoring by authorized personnel, and strict prohibition against unauthorized access or misuse of federal systems, with penalties for violations. The document stresses the necessity for personal responsibility in information security and outlines specific conduct expectations for contractors, including adhering to established procedures for account access, protecting passwords, using only authorized technology, and safeguarding government property. It mandates the completion of required security training and prohibits the unauthorized transfer of sensitive information. Additionally, the document states that the agreement does not create enforceable rights in litigation against the U.S. government, reaffirming the importance of compliance with all terms and federal laws. By signing the User Agreement, contractors confirm their understanding and commitment to these protocols, which are crucial in maintaining the integrity and security of VA information systems.
    The Healthcare for Homeless Veterans Incident Report outlines a structured process for reporting various incidents affecting veterans within healthcare facilities. Incidents must be reported within 24 hours and can include categories such as death (including suicide and overdose), severe medical illness, actions of violence by veterans, and medication problems. Each report captures key information like the veteran's name, incident type, location, and subsequent actions taken, such as referrals to emergency services or community care. The report format emphasizes clarity and accessibility for both staff and the VA liaison responsible for follow-up actions. This document serves a vital role in ensuring accountability and the timely management of situations impacting vulnerable veterans, facilitating necessary interventions and support services. The focus on swift reporting reflects the government's commitment to the well-being and safety of homeless veterans, underlining the importance of structured documentation in facilitating federal and local support through grants and initiatives.
    The document outlines the protocol for requesting extensions of authorized housing periods for Veterans under the VA Grant and Per Diem Program. Contractors must submit written requests, including justifications for the extension based on the Veteran's needs and updated treatment plans. Key components required in the request include an explanation of the Veteran’s need for housing, actions taken to assist them, identified barriers to housing, and strategies to overcome these barriers. Additionally, the request must detail a housing plan with at least two options and confirm whether the Veteran agrees with the proposed plan. The aim of this protocol is to ensure that Veterans receive continued support and appropriate housing solutions while addressing any challenges encountered during their transition. This process underscores the federal commitment to Veterans' welfare, aligning with broader government initiatives to enhance veteran support services.
    The document outlines a referral and admission process for a specific program, detailing instances when individuals are referred, admitted, or denied access to the program. It lists pertinent information such as the individual's last name, first name, last four digits of a social security number, referral and admission dates, and reasons for any denials. The emphasis is on tracking the disposition of cases and the specific reasoning behind any denial of program access. This structured format indicates a systematic approach to managing referrals and admissions, ensuring accountability and clarity in the decision-making process related to federal grants, RFPs, and corresponding local initiatives. The document serves as a record for analyzing patterns in admissions and rejections, highlighting potential areas for improvement within the program's criteria or processes. Overall, it underscores the importance of transparency and an organized system in government-funded programs.
    The Federal Request for Quote (RFP) outlines the provision of Contract Emergency Residential Services (CERS) for homeless veterans in the Ventura/Santa Barbara areas, in support of the VA Greater Los Angeles Healthcare System. The contract, effective from August 1, 2025, to July 31, 2030, has a total award value of $19 million. This request prioritizes services that assist homeless veterans transitioning from street homelessness and those requiring stable housing while seeking permanent solutions. Key responsibilities include offering emergency transitional housing for up to 15 male veterans, ensuring daily meals, case management, and prompt admissions. The contractor must comply with established guidelines and maintain a therapeutic environment that promotes recovery, while adhering to safety standards and providing regular inspections. The document specifies criteria for eligibility and admission procedures, emphasizing the need for same-day placement for veterans referred by the HCHV Clinical Officer. Furthermore, it outlines performance expectations, including the provision of supportive housing and rehabilitative services, and the execution of individualized service plans to facilitate the move towards permanent housing. Overall, the RFP underscores the Department of Veterans Affairs commitment to eradicating homelessness among veterans by expanding capacity and improving targeted services.
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