The Performance Work Statement outlines the requirements for a Front Desk Clerk at the Military & Family Readiness Center (M&FRC) on Ellsworth AFB, SD. This position involves providing non-personal services including managing phone calls, greeting visitors, scheduling classes, and entering data into the AFFIRST database. The role aims to assist military families by connecting them to appropriate services and information. The contract spans 12 months with four potential extensions and requires the contractor to be a U.S. citizen or a qualified military dependent. Required qualifications include a high school diploma, two years of data entry experience, and proficiency with Microsoft Office applications. The position demands adherence to work hours, reporting protocols, and maintaining the front desk's organization. Security measures and compliance with pandemic guidelines are emphasized throughout the document. The overarching aim is to enhance operational efficiency and service delivery within the M&FRC while ensuring the safety and confidentiality of client interactions.