Ticketing Platform Customer Service Automated Learning tool (AI)
ID: RFITICKETING0001Type: Sources Sought
Overview

Buyer

GENERAL SERVICES ADMINISTRATIONFEDERAL ACQUISITION SERVICEGSA FAS AAS REGION 5CHICAGO, IL, 60604, USA

NAICS

Other Computer Related Services (541519)

PSC

IT AND TELECOM - BUSINESS APPLICATION/APPLICATION DEVELOPMENT SOFTWARE AS A SERVICE (DA10)

Original Source

https://sam.gov/opp/8deec21d01e842398386b8312cc7a45d/view
Timeline
    Description

    The General Services Administration (GSA) is seeking sources for a Ticketing Platform Customer Service Automated Learning tool (AI) as part of a market research initiative. The tool must be customizable for integration with SAM.gov and CMS, comply with GSA IT security standards, and possess robust data analytics capabilities to enhance automated customer service. This procurement is crucial for improving the efficiency and effectiveness of customer service operations within the GSA. Interested firms are encouraged to submit their capabilities and company information to Chris A. Payton at chris.payton@gsa.gov by the specified deadline, with a tentative solicitation release planned for the fourth quarter of 2024.

    Point(s) of Contact
    Chris A. Payton
    (312) 353-0783
    chris.payton@gsa.gov
    Eben R. Greybourne
    (312) 886-3811
    (312) 886-3827
    eben.greybourne@gsa.gov
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    Lifecycle
    Title
    Type
    Ticketing Platform Customer Service Automated Learning tool (AI)
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