Request for Information (RFI) IT Service Desk Support Federal Bureau of Prisons
ID: 15BPCC25N00000015Type: Sources Sought
Overview

Buyer

JUSTICE, DEPARTMENT OFFEDERAL PRISON SYSTEM / BUREAU OF PRISONSPRIVATIZATION - COWASHINGTON, DC, 20534, USA

Original Source

https://sam.gov/opp/6d27d43c74f44c1e80e5a60d1aca999b/view
Timeline
    Description

    The Federal Bureau of Prisons (BOP), part of the Department of Justice, is issuing a Request for Information (RFI) to gather insights on potential solutions for IT service desk support. The BOP requires vendors experienced with the Atlassian product suite to manage approximately 2,500 help desk tickets monthly, ensuring effective service desk functions, compliance with IT security standards, and the ability to integrate with the existing BOP Jira helpdesk. Interested vendors must submit detailed responses addressing their capabilities, workforce experience, and compliance with DOJ requirements by April 24, 2025, to Adam Simmonds at asimmonds@bop.gov, with submissions in PDF format and clearly labeled subject lines.

    Point(s) of Contact
    ADAM SIMMONDS
    (202) 740-1991
    ASIMMONDS@BOP.GOV
    Files
    Title
    Posted
    IT Service Desk Support_RFI.pdf
    The Federal Bureau of Prisons (BOP) is seeking information on potential solutions for IT service desk support through a Request for Information (RFI). The BOP manages approximately 159,100 Federal offenders and requires a vendor experienced with the Atlassian product suite for effective service desk functions. Vendors must document their capabilities in handling about 2,500 monthly help desk tickets, with an emphasis on support staff experience, service level agreements, and compliance with various IT security standards including DOJ requirements. Responses must detail personal security compliance, workforce capabilities, and prior experience with Atlassian. The BOP intends to refine their specifications for future acquisition based on the gathered information, while stressing concise and clear submissions. Interested vendors are encouraged to provide technical solutions by the specified deadline, with email communication guidelines outlined. The process underscores the BOP's commitment to enhancing its IT service delivery in adherence to federal standards and operational efficiency.
    Lifecycle
    Title
    Type
    Request for Information (RFI) IT Service Desk Support Federal Bureau of Prisons
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