Field Operations & CUstomer Support (FOCUS)
ID: PR267667C037Type: Presolicitation
Overview

Buyer

HOMELAND SECURITY, DEPARTMENT OFTRANSPORTATION SECURITY ADMINISTRATIONENTERPRISE INFORMATION TECHNOLOGYSpringfield, VA, 20598, USA

NAICS

Computer Systems Design Services (541512)

PSC

IT AND TELECOM - COMPUTE SUPPORT SERVICES, NON-HPC (LABOR) (DB02)

Set Aside

No Set aside used (NONE)

Original Source

https://sam.gov/workspace/contract/opp/0bc98e848eaa48c5a2a59372cd6f4c5f/view
Timeline
    Description

    The Department of Homeland Security, through the Transportation Security Administration (TSA), is initiating a pre-solicitation for the Field Operations & Customer Support (FOCUS) Task Order, aimed at establishing an enterprise-wide IT help desk and specialist support. This procurement will involve providing a Single Point of Contact for IT services across TSA's extensive operations, which support approximately 85,000 employees and contractors at various locations, including airports and headquarters. Interested vendors must gain access to a Virtual Reading Room (VRR) containing Sensitive Security Information (SSI) to prepare their proposals, requiring the designation of a Senior Corporate Official and successful completion of a Security Threat Assessment for up to three individuals by December 18, 2025, at 8:00 AM EST. For further inquiries, vendors can contact Evan Morcom or Hunter Howery via their respective emails.

    Point(s) of Contact
    Evan Morcom
    evan.morcom@tsa.dhs.gov
    Hunter Howery
    Hunter.Howery@tsa.dhs.gov
    Files
    Title
    Posted
    dhs_form_11000-6.pdf
    The Department of Homeland Security's Non-Disclosure Agreement outlines the terms and conditions for individuals granted access to Protected Critical Infrastructure Information (PCII), Sensitive Security Information (SSI), and Other Sensitive but Unclassified (SBU) information. Signatories must comply with all relevant laws, regulations, and directives governing the handling, dissemination, and safeguarding of these categories of information, including the Critical Infrastructure Information Act of 2002 and 49 CFR Part 1520. The agreement emphasizes the obligation to protect information from unauthorized disclosure, report security violations, and return all materials upon request or project completion. Violations can lead to the cancellation of access, administrative, disciplinary, civil, or criminal action, and the assignment of royalties from unauthorized disclosures to the U.S. Government or the owning entity. The agreement also clarifies that it does not supersede whistleblower protections or disclosures to Congress or authorized officials.
    FOCUS_ VRR Special Notice.pdf
    The Transportation Security Administration (TSA) is announcing a pre-solicitation for its Field Operations & Customer Support (FOCUS) Task Order, aiming to establish an enterprise-wide IT help desk and specialist support. A Virtual Reading Room (VRR) containing Sensitive Security Information (SSI) will be available to approved GSA Multiple Award Schedule vendors to aid in proposal preparation. Access to the VRR is restricted, requiring vendors to designate a Senior Corporate Official as a single point of contact for sensitive information. This official must certify adherence to protection protocols every 60 days. Individuals seeking VRR access must pass a Security Threat Assessment, which may include background checks and security clearances. Vendors must provide specific corporate and employee information, including personal details for up to three individuals, by December 18, 2025, at 8:00 AM EST. All individuals granted access must sign a Non-Disclosure Agreement (DHS Form 11000-6) and return all SSI before proposal evaluations to avoid penalties.
    Lifecycle
    Title
    Type
    Field Operations & CUstomer Support (FOCUS)
    Currently viewing
    Presolicitation
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