STORMSOURCE SOFTWARE
ID: 70Z02325NMCSTORMSType: Presolicitation
Overview

Buyer

HOMELAND SECURITY, DEPARTMENT OFUS COAST GUARDHQ CONTRACT OPERATIONS (CG-912)(000WASHINGTON, DC, 20593, USA

NAICS

Custom Computer Programming Services (541511)

PSC

IT AND TELECOM - BUSINESS APPLICATION/APPLICATION DEVELOPMENT SOFTWARE AS A SERVICE (DA10)

Original Source

https://sam.gov/opp/529ea1f993fc48e1b36a041811283407/view
Timeline
    Description

    The Department of Homeland Security, specifically the U.S. Coast Guard (USCG), intends to award a sole-source contract to StormSource LLC for a web-based appointment scheduling service critical to managing appointments for approximately 200,000 mariners globally. This procurement aims to enhance the efficiency of the Mariner Credentialing Program by providing secure, customizable scheduling capabilities that support over 120 users across various locations, ensuring access to mandatory examinations for Merchant Mariner Credentials (MMCs). The contract, valued at $115,000 over five years, is essential for maintaining improved customer service standards and operational efficiency, particularly in light of previous congressional concerns regarding delays in credential processing. Interested parties can reach out to Catherine M. Foster at catherine.m.foster@uscg.mil or by phone at 206-815-2203 for further information.

    Point(s) of Contact
    Catherine M. Foster
    (206) 815-2203
    catherine.m.foster@uscg.mil
    Files
    Title
    Posted
    2025 Sole Source SOW Scheduling SaaS - Copy for SAM notice.pdf
    The U.S. Coast Guard (USCG) National Maritime Center (NMC) seeks to procure a web-based appointment scheduling service to facilitate direct access for mariners to 19 Regional Examination Centers (RECs) and Monitoring Units (MUs). This service is essential for managing appointments related to mandatory examinations for Merchant Mariner Credentials (MMCs), addressing the specific needs of mariners who may not have consistent communication access while at sea. The system must be secure, customizable, and capable of functioning 24/7, supporting over 120 users across various locations. Key functionalities required include the capability to view available appointment slots, automatic notifications for confirmations and reminders, and a user-friendly interface that can handle multiple appointment types. The project is part of a long-term strategy aiming to enhance the efficiency of the Mariner Credentialing Program, which processes around 96,000 applications annually. The contract will span a base period of five years with security and incident reporting requirements to safeguard sensitive personal information. This project reflects a commitment to improving the efficiency of services provided to the maritime community by the USCG.
    Justification for Signature FAR 6.3 4 01 25.pdf
    The U.S. Coast Guard's National Maritime Center seeks to enter a sole-source contract with StormSource, LLC for a web-based appointment scheduling service critical to serving approximately 200,000 mariners globally. This initiative, justified under 10 U.S.C. § 3204(a) and FAR Subpart 6.302-1, allows for procurement without full competition due to the unique requirements and capabilities of StormSource's software. The contract, valued at $115,000 for five years, ensures efficient scheduling of examinations and services across 21 locations, enhancing customer service and operational efficiency—especially significant following prior congressional criticism regarding delays in credential processing. The contract leverages funding from the Department of Homeland Security for fiscal year 2025 and is essential to maintaining the improved customer service standards achieved through past reforms. Continuous market research indicates StormSource remains the only viable provider meeting the National Maritime Center’s specific needs for customizable, secure scheduling accessible across various geographic locations. The existing reliance on this software ensures ongoing operational effectiveness and compliance with federal privacy regulations while the NMC develops a new database system for future appointments.
    Lifecycle
    Title
    Type
    STORMSOURCE SOFTWARE
    Currently viewing
    Presolicitation
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