Training Support Team (J-7)
ID: HT0011-24-R-0050Type: Solicitation
Overview

Buyer

DEPT OF DEFENSEDEFENSE HEALTH AGENCY (DHA)DEFENSE HEALTH AGENCYFALLS CHURCH, VA, 22042, USA

NAICS

Computer Systems Design Services (541512)

PSC

EDUCATION/TRAINING- OTHER (U099)

Set Aside

8(a) Set-Aside (FAR 19.8) (8A)
Timeline
    Description

    The Defense Health Agency (DHA) is soliciting proposals for a non-personal services contract to support its Training Support Team (J-7), focusing on e-Learning courseware development and instructional system design (ISD). The contractor will be responsible for delivering comprehensive training support, including the creation and administration of instructional materials, Learning Management System (LMS) operations, and ensuring compliance with Section 508 standards. This initiative is crucial for enhancing the training efficiency and educational offerings of the DHA, ultimately serving over 9.6 million beneficiaries within the military healthcare system. Proposals are due by September 19, 2024, with inquiries accepted until August 8, 2024; interested parties should contact Linda M. Walker or Janet H. Lee via email for further information.

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    Posted
    The document outlines an amendment to a solicitation (HT001124R0050) for government contracting, primarily aimed at extending the proposal submission deadline and modifying specific contract terms. Key updates include the extension of the proposal due date from September 4, 2024, to September 19, 2024, and the addition of a Contract Line Item Number (CLIN) for travel expenses, with a not-to-exceed cost of $12,500 for each Contract Period of Performance (PoP). The amendment also revises the Offer Content and Format section, replaces an attachment with a more recent version, and includes a new attachment for Questions & Answers. The document establishes detailed guidelines for proposal submissions, specifying content organization into three volumes: Technical Capability, Past Performance, and Price. Each volume has defined page limits and specific formatting requirements. The amendment aims to ensure thorough and competitive bidding while maintaining compliance with federal regulations, reflecting the government’s commitment to transparent procurement processes and effective contractor selection.
    The Defense Health Agency (DHA) solicits a non-personal services contract for the DHA Training Support Team, focusing on e-Learning development and instructional system design (ISD) for its J-7 Education and Training Division. The contractor is responsible for comprehensive support, including the creation and administration of instructional materials and Learning Management System (LMS) operations for the DHA's cloud-hosted platforms. Key objectives include training material development using the ADDIE model, ensuring Section 508 compliance, and conducting group training events. The project encompasses conducting quality assurance reviews, technical assistance across various DHA program offices, and maintaining a continuous improvement cycle in courseware development. The contract spans a base year and four option years, with a transition-in plan required to facilitate seamless service continuity. Quality Control (QC) and Quality Assurance (QA) measures enforce performance standards, requiring regular reporting and oversight from contracting officers. The expected outcomes emphasize enhanced training efficiency, ongoing instructional support, and improvements to the DHA's educational offerings, ultimately serving over 9.6 million beneficiaries in a modernized military healthcare system. The document articulates extensive bureaucratic and operational requirements aimed at ensuring compliance and effectiveness in military health training initiatives.
    The DHA - Training Support Team Services RFP (Solicitation Number: HT0011-24-R-0050) invites proposals for services including course development, updates, and LMS administration. Key points address the expected workload, highlighting an average of 60 new or major course edits annually and 10-15 monthly updates. Tier 2 Helpdesk support is needed for 8-24 hours weekly, primarily addressing user account and course access issues. The document specifies transition plans, indicating a 14-day overlap for the outgoing and incoming contractors, and explores the scope of training and technical administration roles. Furthermore, it details administrative tasks that may involve interactions with emerging technologies and compliance with various guidelines. Past performance references are required in proposal submissions, emphasizing that one reference must belong to the prime 8(a) offeror. The government clarifies that CPARS can’t replace Past Performance Questionnaires (PPQs), while emphasizing the importance of understanding the technical and scope requirements as per the PWS. Ultimately, the RFP is structured to ensure comprehensive training development and system administration, while enforcing performance tracking, feedback mechanisms, and aligning with government policies for effective training delivery in a complex healthcare setting.
    The document outlines a Request for Proposals (RFP) from the Defense Health Agency (DHA) seeking training support services. The services include instructional system design, eLearning development, and learning management system administration over a potential five-year contract period. The RFP specifies a structured submission format with three volumes: Technical Capability, Past Performance, and Price, which must adhere to page limits and formatting guidelines. Key deadlines include an offer due date of September 4, 2024, and a period for questions until August 8, 2024. Offerors must be compliant with various federal regulations and certifications, including those concerning telecommunications equipment and labor standards. The evaluation criteria emphasize understanding the performance work statement (PWS) and demonstrating technical capability, relevant past performance, and competitive pricing. A robust quality control plan and staff qualifications are also demanded. The document reflects the government’s commitment to acquiring necessary training services while ensuring compliance with federal acquisition regulations and encouraging participation from small and underserved businesses.
    The document outlines the Performance Work Statement (PWS) for a non-personal services contract with the Defense Health Agency (DHA) to provide e-Learning courseware development, instructional system design (ISD), and learning management system (LMS) support. It details the objectives, services to be performed, transition plans, training requirements, quality control measures, and compliance with relevant regulations and standards required by the DHA. The contractor is expected to deliver high-quality training materials while ensuring compliance with accessibility standards and maintaining effective communication with DHA stakeholders.
    The Defense Health Agency's Quality Assurance Surveillance Plan (QASP) outlines the monitoring framework for contractor performance in developing e-Learning courses for the Military Health System (MHS) under a specific contract. It delineates the contractor's responsibilities, which include designing, developing, and maintaining course content, while ensuring adherence to established instructional design standards. The QASP serves as a guideline for governmental oversight, detailing monitoring methods, personnel responsibilities, and documentation processes to ensure compliance with contract performance standards. Key roles include the Program/Project Manager, Contracting Officer, and Contracting Officer's Representative, each with defined duties in overseeing contractor performance and maintaining quality standards. The document emphasizes the importance of clear communication between government and contractor representatives to address and resolve performance issues promptly. Additionally, it incorporates performance evaluation metrics and corrective action protocols to facilitate continuous improvement and accountability. Overall, the QASP's intent is to ensure that contractor outputs meet expected quality requirements while providing flexibility to adapt to performance variations.
    The document is a Past Performance Questionnaire related to the federal government RFP HT0011-23-R-0055 for the Training Support Team. Its main purpose is to gather feedback from past clients regarding a contractor's performance on previous contracts to inform evaluation decisions. The questionnaire includes sections for respondent and offeror information, contract details, performance assessment using defined ratings (Exceptional to Unsatisfactory), and specific areas of evaluation including Quality of Service, Schedule, Management, and Compliance. Each area requires a rating and, if applicable, explanations for performance ratings that differ from "Satisfactory." Additional queries evaluate whether the respondent would award future contracts to the contractor. The document underscores the importance of compliance with federal standards and effective management practices in delivering government services, highlighting the need for adherence to contractual terms and performance quality standards in the context of federal grants and RFPs. It aims to ensure a comprehensive evaluation of contractor performance to support informed contracting decisions.
    The document pertains to federal and state-level Requests for Proposals (RFPs) and grants, focusing on the allocation of funding for various governmental projects. It outlines the process for submitting proposals, the criteria for grant eligibility, and the necessary documentation required for application. Key points include a detailed description of the funding opportunities available, including the types of projects that are prioritized, such as infrastructure improvements, educational programs, and community development. Additionally, the document emphasizes the importance of adherence to federal regulations and guidelines throughout the proposal submission process. It also mentions the roles of various stakeholders, including federal agencies and local governments, in facilitating the funding process. Ultimately, the purpose is to encourage organizations to engage in public projects that align with governmental objectives, while ensuring compliance with established protocols for funding acquisition.
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