NATO Business Opportunity: Enterprise Identity Access Management Service (EIDAM) - User Account Lifecycle Management Outsourcing
ID: IFB-CO-42421725-EIDAMType: Special Notice
Overview

Buyer

COMMERCE, DEPARTMENT OFBUREAU OF INDUSTRY AND SECURITY

NAICS

Other Computer Related Services (541519)

Original Source

https://sam.gov/opp/92df8e7f36bc45e9925a6d672b495cc2/view
Timeline
    Description

    The Department of Commerce, specifically the Bureau of Industry and Security, is seeking qualified contractors for the NATO Business Opportunity: Enterprise Identity Access Management Service (EIDAM) focused on User Account Lifecycle Management Outsourcing. The primary objective of this procurement is to enhance user account management processes while ensuring the security of privileged accounts, with a focus on providing a consistent and reliable service that includes a Single Sign-On experience across various domains. This initiative is critical for maintaining efficient identity management in government operations, which is essential for service delivery and user confidence. Interested contractors must contact Lee Ann Carpenter at LeeAnn.Carpenter@bis.doc.gov and adhere to key deadlines, including the request for a Declaration of Eligibility by November 4, 2024, with the anticipated bid closing in Q1 2025 and contract award expected in Q2 2025.

    Point(s) of Contact
    Lee Ann Carpenter
    LeeAnn.Carpenter@bis.doc.gov
    Files
    Title
    Posted
    Summary of Requirements (complete).pdf
    The document outlines the Enterprise Identity Access Management Service (EIDAM), which aims to enhance user account lifecycle management by outsourcing the processes to a contractor while maintaining in-house management of privileged accounts for security. The project focuses on providing a consistent, reliable service with a Single Sign-On experience across various domains, ensuring adequate training for users and efficient account creation. Key objectives include maintaining service availability, optimizing the account creation process, and implementing user training. The document includes phases for contractor onboarding, service handover, shadow support, and go-live preparation, detailing required actions and adherence to quality assurance standards throughout. A structured implementation plan outlines delivery timelines and expectations for both the contractor and the agency, aiming for seamless operation across NR, NS, and NU user domains alongside ongoing cloud migration. This comprehensive approach emphasizes the importance of reliable identity management in government operations, critical for enabling efficient service delivery and user confidence.
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