Request for Information (RFI)/Sources Sought - DOL Email Subscription Services
ID: OAA-25-00005Type: Sources Sought
Overview

Buyer

LABOR, DEPARTMENT OFOFFICE OF THE ASSISTANT SECRETARY FOR ADMINISTRATION AND MANAGEMENTDOL-ITAS DIVISION B PROCUREMENTWASHINGTON, DC, 20210, USA

NAICS

Other Computer Related Services (541519)

PSC

IT AND TELECOM - BUSINESS APPLICATION/APPLICATION DEVELOPMENT SOFTWARE AS A SERVICE (DA10)

Original Source

https://sam.gov/opp/3725ea511eae40b0b5b817299933eaff/view
Timeline
    Description

    The U.S. Department of Labor (DOL) is seeking information from qualified vendors to provide Email Subscription Services as part of its communication strategy. The DOL aims to enhance its email communication capabilities by acquiring a high-capacity, cost-effective solution that meets federal standards, including FedRAMP and FISMA compliance, and integrates with existing CRM systems. This initiative is crucial for managing the large volume of emails sent by the department, ensuring effective outreach while adhering to compliance and performance standards. Interested parties must submit their responses, including a Capabilities Statement and estimated pricing, by November 4, 2024, referencing “RFI No. OAA-25-00005 - DOL Email Subscription Services” in the subject line. For further inquiries, vendors can contact Angela Hyser at hyser.angela.l@dol.gov or Brittany Morrow at morrow.brittany.l@dol.gov.

    Point(s) of Contact
    Angela Hyser
    hyser.angela.l@dol.gov
    Brittany Morrow
    (312) 886-6968
    morrow.brittany.l@dol.gov
    Files
    Title
    Posted
    RFI Questionnaire_DOL Email Subscription Services.docx
    The U.S. Department of Labor (DOL), via its Office of the Senior Procurement Executive, is seeking information from contractors for potential email subscription services on behalf of the Office of the Chief Information Officer. This Request for Information (RFI) is intended for market research to assess feasibility, not a solicitation for proposals or a commitment for future procurement. Interested companies must submit a Capabilities Statement detailing their experience, qualifications, and approach to fulfilling the requirements outlined in the attached Statement of Work (SOW). The submission must include company details such as DUNS number, CAGE code, business size, and socioeconomic classifications. Responses should adhere to specified formatting guidelines and be submitted by November 4, 2024. Email submissions must contain a specific subject line to ensure they are reviewed. This RFI supports the DOL's efforts to plan effectively for acquiring the necessary services to enhance its communication capabilities.
    SAM.gov Notice for RFI OAA-25-00005.docx
    The document is a Request for Information (RFI) issued by the U.S. Department of Labor (DOL) aimed at identifying companies capable of providing Email Subscription Services. It serves as a market research tool and does not constitute a formal Request for Quote/Proposal (RFQ/RFP) nor does it guarantee future contracting opportunities. The RFI details the government's intention to collect information to aid in procurement strategies and the development of a Statement of Work (SOW). Interested vendors are required to respond by addressing specific questions in the attached SOW, providing a Capabilities Statement, and submitting estimated pricing for market research purposes. Companies are cautioned to mark any proprietary information and are informed that participation in this RFI does not preclude them from responding to future RFQs/RFPs. Submissions should reference the specific RFI number and include all requested information in a structured format. The document emphasizes that responses will not be reimbursed and its contents are subject to change.
    Statement of Work_Email Subscription Services.docx
    The Department of Labor (DOL) is seeking information on government-oriented email subscription services for its extensive communication efforts. The DOL's Office of the Chief Information Officer (OCIO) has noted the necessity for a high-capacity, cost-effective solution due to the large volume of emails sent in 2023. The requested email subscription service must meet federal requirements and integrate with existing CRM systems. Key service capabilities include mass notifications, automated campaigns, user engagement features, and reporting functionalities. The DOL emphasizes the need for a provider experienced in federal standards, particularly FedRAMP and FISMA compliance. They also require support for migrating from the current system, including integration assistance, training, and post-launch support. Vendors are asked to address a series of questions related to service tiers, customization of subscription topics, reporting options, training, and adherence to federal regulations. This RFI aims to enhance DOL's email communication efficiency, ensuring effective outreach while adhering to compliance and performance standards in a cloud-hosted environment, ultimately seeking to streamline the department's interactions with the public.
    Lifecycle
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    Request for Information (RFI)/Sources Sought - DOL Email Subscription Services
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