J065--INTENT TO SOLE SOURCE - FOR SERVICE AND MAINTENANCE OF THE NEPTUNE 3 ROVER - NEP 2 DOCKING EQUIPMENT FOR THE Hershel “Woody” Williams VAMC - SOLE SOURCE AWARD TO Stryker Instruments - Base Plus 2 Year Award
ID: 36C24525Q0355Type: Special Notice
Overview

Buyer

VETERANS AFFAIRS, DEPARTMENT OFVETERANS AFFAIRS, DEPARTMENT OF245-NETWORK CONTRACT OFFICE 5 (36C245)LINTHICUM, MD, 21090, USA

NAICS

Electronic and Precision Equipment Repair and Maintenance (811210)

PSC

MAINT/REPAIR/REBUILD OF EQUIPMENT- MEDICAL, DENTAL, AND VETERINARY EQUIPMENT AND SUPPLIES (J065)

Original Source

https://sam.gov/opp/fa45847d8504403997ffa868aa23133f/view
Timeline
    Description

    The Department of Veterans Affairs intends to award a sole source contract to Stryker Instruments for the service and maintenance of the Neptune 3 Rover docking equipment at the Hershel “Woody” Williams VAMC in Huntington, WV. This contract, identified under solicitation number 36C24525Q0355, encompasses a base period plus two additional years and includes essential maintenance services for six Neptune 3 Rover aspirators, ensuring compliance with original equipment manufacturer (OEM) guidelines, as well as providing 24/7 technical support and an uptime guarantee of 98%. The Neptune 3 Rover is critical for patient care, necessitating reliable maintenance to uphold safety and performance standards, with Stryker being the only authorized service provider to ensure adherence to FDA regulations. Interested parties can contact Contracting Officer Bill Pratt at Billie.Pratt@va.gov or by phone at 410-642-2411 for further details.

    Point(s) of Contact
    Bill PrattContracting Officer
    (410) 642-2411
    Billie.Pratt@va.gov
    Files
    Title
    Posted
    36C24525Q0355.docx
    The document outlines the intent for a sole source contract award to Stryker Instruments for the service and maintenance of the Neptune 3 Rover docking equipment at the Hershel “Woody” Williams VAMC in Huntington, WV. The contract, specified under solicitation number 36C24525Q0355, is set for a base period plus two years and includes comprehensive maintenance services for six Neptune 3 Rover aspirators. Key services include preventative maintenance that adheres to the original equipment manufacturer’s (OEM) guidelines, unscheduled corrective maintenance, and 24/7 technical phone support, with an uptime guarantee of 98%. The contractor is required to provide software updates and ensure expedited shipping of replacement parts at no additional cost to the agency. Response to onsite service requests must occur within two days. The document is critical for delineating the responsibilities of Stryker Instruments and the expectations from the Department of Veterans Affairs, emphasizing the importance of reliable maintenance for medical equipment vital to patient care. It is part of federal contracting processes aimed at ensuring the provision of essential services in the Veterans Affairs sector.
    Stryker Instruments Sole Source Memo 2025.pdf
    The document from Stryker Instruments addresses the importance of using authorized service providers for maintaining and repairing their medical equipment. It emphasizes that only Stryker is authorized to sell, service, or provide parts for its equipment, which ensures adherence to stringent safety and quality standards regulated by the FDA. The letter outlines several critical risks associated with using unauthorized third-party services, including compromised quality and safety, voidance of warranties, and disqualification from Stryker's ProCare Service Plan. Additionally, Stryker disclaims liability for any incidents resulting from unauthorized repairs. The communication serves as a cautionary note to customers, urging them to recognize the potential negative consequences of choosing non-authorized service providers. This warning is pertinent within the context of government RFPs and grants, where compliance with safety standards is paramount for legal and operational credibility in healthcare settings.
    Stryker Instruments Sole Source Memo for Neptune and SafeAir.pdf
    ProCare Services, representing Stryker Instruments, outlines its role as the sole service provider for various Neptune® waste management and SafeAir® smoke evacuation products. Key equipment listed includes the Neptune® 3 Rover, Neptune® S Rover, and related docking stations, emphasizing that only certified ProCare® Technicians are authorized to perform servicing and maintenance on these products. The correspondence stresses Stryker's commitment to maintaining high standards of safety, quality, and performance for its equipment. Customers are encouraged to reach out to their local Stryker Sales Representatives for inquiries. This communication serves as a reminder to stakeholders about compliance and the importance of utilizing certified services for critical medical devices, reinforcing the need for adherence to safety protocols in healthcare equipment management.
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