Service agreement for the JEOL Scanning Electron Microscope
ID: 80NSSC25889055QType: Special Notice
Overview

Buyer

NATIONAL AERONAUTICS AND SPACE ADMINISTRATIONNATIONAL AERONAUTICS AND SPACE ADMINISTRATIONNASA SHARED SERVICES CENTERSTENNIS SPACE CENTER, MS, 39529, USA

NAICS

Analytical Laboratory Instrument Manufacturing (334516)

PSC

MAINT/REPAIR/REBUILD OF EQUIPMENT- INSTRUMENTS AND LABORATORY EQUIPMENT (J066)

Original Source

https://sam.gov/opp/fd44676d198c4957ad9548ee8fa3af0e/view
Timeline
    Description

    NASA's National Aeronautics and Space Administration (NASA) is seeking to establish a service agreement for the JEOL Scanning Electron Microscope (SEM) at the Glenn Research Center. The procurement aims to secure maintenance and support for six specific pieces of JEOL equipment, ensuring that only JEOL-trained personnel perform necessary maintenance and repairs using original equipment manufacturer (OEM) parts to uphold warranty coverage. This service agreement is crucial for maintaining high operational standards and minimizing downtime for critical equipment, reflecting NASA's commitment to efficient operations. Interested organizations must submit their capabilities and qualifications in writing to Kacey Hickman at kacey.l.hickman@nasa.gov by 3:00 p.m. Central Standard Time on November 21, 2024, as the government intends to evaluate submissions to determine the potential for competitive procurement.

    Point(s) of Contact
    kacey Hickman
    kacey.l.hickman@nasa.gov
    Files
    Title
    Posted
    SATPC0037062 Tab 04 4 SOW.pdf
    The JEOL SEM Service Agreement 2025 outlines the maintenance and support requirements for six specific pieces of JEOL equipment at NASA's Glenn Research Center. The agreement mandates that only JEOL-trained personnel perform annual maintenance and repairs using original equipment manufacturer (OEM) parts to maintain warranty coverage. Key specifications for the one-year service contract include telephone support, unlimited emergency visits, two preventative maintenance visits, one working day response time, a 20% discount on parts, and full coverage for all parts, labor, and travel expenses associated with repairs. The contract will not exceed one year from the date of award and will be managed by designated contacts at NASA, ensuring efficient communication and oversight. Overall, this service agreement reflects NASA's commitment to maintaining high operational standards and minimizing downtime for critical equipment.
    Lifecycle
    Title
    Type
    Service agreement for the JEOL Scanning Electron Microscope
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