DA10--Telephonic & Remote Software Support Services Base Plus Option Years POP: 03/01/2025 - 02/28/2030
ID: 36C25925Q0234Type: Combined Synopsis/Solicitation
Overview

Buyer

VETERANS AFFAIRS, DEPARTMENT OFVETERANS AFFAIRS, DEPARTMENT OFNETWORK CONTRACT OFFICE 19 (36C259)Greenwood Village, CO, 80111, USA

NAICS

Software Publishers (513210)

PSC

IT AND TELECOM - BUSINESS APPLICATION/APPLICATION DEVELOPMENT SOFTWARE AS A SERVICE (DA10)

Set Aside

Service-Disabled Veteran-Owned Small Business (SDVOSB) Set-Aside (FAR 19.14) (SDVOSBC)

Original Source

https://sam.gov/opp/493a1c04e1004ca58d104d71aa63279e/view
Timeline
    Description

    The Department of Veterans Affairs is seeking proposals for telephonic and remote software support services, with a contract period from March 1, 2025, to February 28, 2030. The procurement aims to provide 24/7 technical support, updates, and troubleshooting for the C-Cure 9000 Series S PACS security system, ensuring timely responses and compliance with VA security requirements. This initiative is critical for maintaining the operational efficiency of security systems within veterans' healthcare facilities, with an estimated contract value of $47 million set aside for Service-Disabled Veteran-Owned Small Businesses (SDVOSB). Interested parties must submit their proposals by February 26, 2025, and can direct inquiries to Contract Specialist Thomas Parsons at thomas.parsons2@va.gov or by phone at 918-577-3532.

    Point(s) of Contact
    Contract SpecialistThomas Parsons
    (918) 577-3532
    thomas.parsons2@va.gov
    Files
    Title
    Posted
    36C25925Q0234_1.docx
    The document presents a Combined Synopsis/Solicitation Notice for telephonic and remote software support services for the Department of Veterans Affairs. The contract period is set from March 1, 2025, to February 28, 2030, with a primary contracting office located in Greenwood Village, Colorado. Interested parties must respond by February 26, 2025, at 12:00 PM Central Time. The solicitation number for this request is 36C25925Q0234, and the set-aside is designated for Service-Disabled Veteran-Owned Small Businesses (SDVOSBC) under the NAICS code 513210. The services are to be performed at the George E. Wahlen Medical Center in Salt Lake City, Utah. Thomas Parsons, a Contract Specialist, is the point of contact for inquiries related to this solicitation. Additional information can be found in the attached document accompanying the notice. This solicitation highlights the government's intent to source specialized software support services to enhance its operational efficiency while promoting local small businesses.
    36C25925Q0234.docx
    The document outlines a Request for Proposal (RFP) from the Department of Veterans Affairs for a software support agreement for the C-Cure 9000 Series S PACS security system. The contract seeks telephonic and remote support services over a base year period from March 2025 to February 2026, with four optional renewals extending through 2030. The successful contractor will provide 24/7 technical support, updates, and troubleshooting for authorized VA personnel and dealers, ensuring response times within two hours. With an estimated contract value of $47 million, the RFP is set aside for small business participation, especially service-disabled veteran-owned businesses. Key administrative details, including submission deadlines for inquiries and offers, are provided. The statement of work specifies services to include new software releases, configuration assistance, and compliance with VA security requirements. The document is structured with sections detailing solicitation information, statutory references, and an explanation of the contract clauses required for implementation. This initiative underscores the VA's commitment to maintaining critical security systems while enhancing service capabilities for veterans' healthcare facilities.
    Lifecycle
    Title
    Type
    DA10--Telephonic & Remote Software Support Services Base Plus Option Years POP: 03/01/2025 - 02/28/2030
    Currently viewing
    Combined Synopsis/Solicitation
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