This Performance Work Statement (PWS) outlines a non-personal services contract for Relocation Readiness Program Support Services at the U.S. Army Garrison (USAG) Ansbach. The contractor will provide administrative, clerical, and reception support, as well as training services for the Army Community Service (ACS). Key objectives include maintaining records, scheduling and conducting training, developing lesson plans, marketing programs, and making referrals. The contract emphasizes a Quality Control Plan (QCP), adherence to U.S. and Host Nation holidays and operating hours, and compliance with security requirements including installation access, background checks, and key control. Personnel must complete various mandatory trainings such as Anti-Terrorism Level I, OPSEC, iWATCH, Information Assurance, and PII safeguarding. The contractor is responsible for providing certain materials and ensuring employees comply with German laws for working in the Federal Republic of Germany (FRG). The document details specific tasks including front desk reception, information and referral, clerical services for Relocation Readiness, Lending Closet operations, ACS marketing, and community education and training.

This Performance Work Statement outlines the requirements for non-personal services to support the Relocation Readiness Program at the USAG Ansbach Army Community Service (ACS) in Germany. The contractor will provide administrative, clerical, and reception support, including training assistance, to facilitate timely information and referral services for relocating military personnel and their families. Key responsibilities include maintaining records, scheduling and conducting training, developing lesson plans, publicizing events, and documenting activities in the Army Family Web Portal Client Tracking System. The contractor must develop and maintain a Quality Control Plan and a Work Plan. The contract emphasizes strict adherence to security requirements, including installation access, background checks, key control, and various mandatory training programs such as Anti-Terrorism, OPSEC, iWATCH, and Information Assurance. Compliance with German and US safety, environmental, and legal regulations is essential, including specific requirements for the Safety and Health Protection Plan (SIGE) and authorization to work in Germany. The government will provide facilities, utilities, equipment, materials, and specific training, while the contractor is responsible for personnel, supervision, and other necessary supplies.

The Performance Work Statement (PWS) outlines support services for the Relocation Readiness Program at the Army Community Service (ACS) within the United States Army Garrison (USAG) Ansbach, commencing on September 1, 2025. This non-personal service contract requires the contractor to provide administrative, clerical, and client-facing support, including the maintenance of class records, training schedules, and development of instructional materials. Key objectives include enhancing the efficiency of information dissemination for individuals relocating to or from the Ansbach area and ensuring compliance with military guidelines. The contract mandates the establishment of a Quality Control Plan (QCP) to maintain service standards, which includes regular performance evaluations and clear documentation processes. Contractor personnel must comply with security protocols, including personnel clearance and background checks, while adhering to safety and environmental regulations as prescribed by both U.S. and Host Nation laws. Furthermore, the contractor is responsible for maintaining communication with the Contracting Officer's Representative (COR) to report any operational issues promptly. The document serves as a federal request for proposals (RFP) framework, highlighting compliance requirements, expectations for contractor performance, and the critical role of effective training and outreach in supporting Army personnel during relocation.

This government solicitation, W912PB25RA014, is a Request for Proposal (RFP) issued by RCO Bavaria for Relocation Readiness Program Support Services at USAG Ansbach. The contract is set aside for Women-Owned Small Businesses (WOSB) and has a NAICS code of 624190. The period of performance includes a phase-in period followed by a basic year and four option periods, extending from January 2026 to July 2030. Services include Information & Referral, Relocation Readiness, and Community Education. The document outlines instructions for SAM and WAWF registration and payment, and incorporates various FAR and DFARS clauses concerning ethics, cybersecurity (NIST SP 800-171, cyber incident reporting), and prohibitions on certain telecommunications equipment.

This government file, an amendment to solicitation W912PB25RA0140001, addresses vendor questions and modifies contractual terms. Key changes include extending the response due date to October 13, 2025, updating the Performance Work Statement (PWS), and replacing the initial solicitation with a conformed copy. The amendment clarifies that contractor travel is limited to Katterbach or Storck Barracks, which are the only work sites for all CLINs. It specifies that Contract Managers must be located in Europe, not necessarily Germany, and meetings can be virtual. The document also details service hours (0730-1600, Monday-Friday, no holidays/weekends) and confirms that overlapping staff for meal breaks is not required. Importantly, it amends the evaluation criteria for foreign currency offers to use the official DoD Budget Exchange Rate instead of a variable daily rate, ensuring fairness. The solicitation outlines a Lowest Price Technically Acceptable (LPTA) source selection process, evaluating technical factors (experience, past performance, supplier risk) and price. Experience for the offeror and managers is a key factor, distinct from past performance. Optional CLINs are included for potential future workload increases. The amendment aims to provide clarity and maintain fair competition.

This document is a solicitation and contract for Relocation Readiness Program Support Services for the Army Community Service (ACS) at USAG Ansbach, Germany. It outlines a base period from February to July 2026, with four one-year option periods extending through July 2030, and includes optional CLINs for potential workload increase. Key services include Information & Referral, Lending Closet Operations, ACS Marketing, and Relocation Readiness Briefings. The solicitation specifies performance locations at Katterbach and Storck Barracks. It addresses vendor questions regarding staffing, work hours (0730-1600, Mon-Fri, no holidays/weekends, with non-overlapping lunch breaks), and the requirement for Contract Managers to be located in Europe. The document also clarifies that "experience" is a distinct evaluation factor from "past performance" and that foreign currency offers will be converted using the official DoD Budget Exchange Rate. Contractors must register with SAM and use WAWF for electronic invoicing, adhering to DFARS clauses for safeguarding covered defense information and antiterrorism/force protection measures.