The document outlines the Technical Evaluation Criteria for proposals related to Health Information Management Department Support Services. It specifies that a panel of five qualified representatives from relevant departments will evaluate technical proposals based on predefined criteria. Proposals will be assessed across various categories, including the offeror's response to the introduction (10 points), personnel qualifications (20 points), a detailed plan of operation (40 points), information technology resources (10 points), and past performance (20 points). Corporations must demonstrate knowledge of contract requirements, provide details of relevant experiences, maintain security policies, and showcase operational efficiency through a comprehensive plan that addresses turnaround times and quality control. Additionally, past performance will be scrutinized to assess reliability, adherence to specifications, and customer satisfaction based on references and prior contracts. A minimum experience of five years in health information management and related services is necessary for both contractors and subcontractors. This document serves as a guideline for potential contractors in submitting proposals to the government, ensuring a robust evaluation of capabilities in managing health information services efficiently and securely.

The Performance Work Statement outlines the requirements for Health Information Management Support Services at the NIH Clinical Center. The contractor is responsible for providing customer service, diagnostic and procedural coding, and transcription of medical reports. Services include coding assignments utilizing CPT-4, HCPCS, and ICD-10-CM codes, as well as abstracting data elements for various patient visit types. Mandatory training for coders and a strict quality assurance process are outlined to ensure compliance and accuracy. The contractor must maintain effective customer support, facilitating communication methods including the NIH Clinical Center's patient portal and telehealth services. A systematic review of coding accuracy and compliance with production metrics is required, targeting a minimum accuracy rate of 90%. The contract spans an initial 12-month period, with four additional option years, emphasizing the contractor’s commitment to high-quality patient care services within a federally funded research hospital setting. This solicitation aligns with federal standards for managing healthcare data and underscores the NIH's mission to improve health outcomes through rigorous clinical research and support.