Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey
ID: SS-BFSU-26-007Type: Sources Sought
Overview

Buyer

HEALTH AND HUMAN SERVICES, DEPARTMENT OFINDIAN HEALTH SERVICEBILLINGS AREA INDIAN HEALTH SVCBILLINGS, MT, 59107, USA

NAICS

All Other Outpatient Care Centers (621498)

PSC

MEDICAL- GENERAL HEALTH CARE (Q201)

Set Aside

Buy Indian Set-Aside (specific to Department of Health and Human Services, Indian Health Services) (BICiv)

Original Source

https://sam.gov/workspace/contract/opp/2e49596a564049f5a78b5f6b342082e4/view
Timeline
    Description

    The Department of Health and Human Services, specifically the Indian Health Service, is seeking qualified vendors to conduct the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey for the Blackfeet Service Unit in Browning, Montana. The primary objective is to collect patient experience feedback on care received during hospital inpatient stays, ensuring compliance with Centers for Medicare and Medicaid Services (CMS) guidelines and HIPAA regulations. This initiative is crucial for enabling objective comparisons of hospital care quality, incentivizing improvements, and enhancing accountability in healthcare. Interested Indian Economic Enterprises (IEEs) and Indian Small Business Economic Enterprises (ISBEEs) must submit their capability statements and the Buy Indian Act Indian Economic Enterprise Representation Form to Shannon Connelly at shannon.connelly@ihs.gov by the deadline of seven days from the announcement date, with the contract performance period spanning from November 1, 2025, to October 31, 2030, including four optional one-year extensions.

    Point(s) of Contact
    Shannon Connelly
    (406) 338-6452
    shannon.connelly@ihs.gov
    Files
    Title
    Posted
    A04 - IGE (Services)_HCAHPS_BFSU _vendor.xlsx
    The BFSU HCAHPS project, located in Browning, MT, aims to conduct HCAHPS Phone Mode Surveys for up to 60 patients monthly, including maintenance and reporting. The project is scheduled to run from November 1, 2025, to October 31, 2030. The document outlines a cost breakdown template that can be modified based on contract type, detailing line items for implementation, set-up, data transfer, fringe benefits, overhead, and other direct costs like travel, subcontracts, consultants, materials, and CDs. Although specific monetary values are not provided in this template, it includes sections for total cost, fee/profit, and estimated yearly values. Key assumptions for cost estimation include an annual inflation rate of 2.25% and a fringe benefits rate of 0.00%. The document was prepared by Eva Racine on August 14, 2025.
    A05 - SOW_HCAHPS_BFSU.pdf
    The Statement of Work (SOW) outlines a project for submitting clinical inpatient discharge data to the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey, ensuring compliance with quality assurance guidelines and HIPAA. The Blackfeet Community Hospital aims to execute the HCAHPS program for inpatients, covering all phases from conducting interviews to reporting on Quality Net. This includes monthly generation of inpatient discharge lists, data abstraction for 100% of discharges, and continuous monitoring of program updates. The HCAHPS survey seeks to provide objective comparisons of hospitals, incentivize quality improvement, and enhance accountability. The period of performance is one base year (11/01/2025 – 10/31/2026) with four one-year options, extending through October 31, 2030.
    Lifecycle
    Title
    Type
    Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey
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