The Department of the Treasury, specifically the Internal Revenue Service (IRS), is seeking qualified vendors to provide Customer Experience (CX) Analytics Research Applied Analytics and Statistics (RAAS) services. The primary objective of this procurement is to develop text analytics functionality that will aid in understanding filing season trends, terminology nuances, and taxpayer engagement with IRS service channels. This initiative is crucial for enhancing the IRS's ability to respond effectively to taxpayer needs and improve overall service delivery. Interested parties should submit their quotation packages by the estimated closing date of September 18, 2024, and can direct inquiries to Kelvin Bogan at kelvin.bogan@irs.gov or by phone at 240-613-9353.