for Customer Experience (CX) Analytics Research Applied Analytics and Statistics (RAAS)
ID: 232H8-24-Q-00043Type: Solicitation
Overview

Buyer

TREASURY, DEPARTMENT OF THEINTERNAL REVENUE SERVICENATIONAL OFFICE - PROCUREMENT OBONEW CARROLLTON, MD, 20706, USA

NAICS

Administrative Management and General Management Consulting Services (541611)

PSC

SPECIAL STUDIES/ANALYSIS- TECHNOLOGY (B544)

Original Source

https://sam.gov/opp/1e00aa9f65f54a7d87e8ecfcf601da8a/view
Timeline
    Description

    The Department of the Treasury, specifically the Internal Revenue Service (IRS), is seeking qualified vendors to provide Customer Experience (CX) Analytics Research Applied Analytics and Statistics (RAAS) services. The primary objective of this procurement is to develop text analytics functionality that will aid in understanding filing season trends, terminology nuances, and taxpayer engagement with IRS service channels. This initiative is crucial for enhancing the IRS's ability to respond effectively to taxpayer needs and improve overall service delivery. Interested parties should submit their quotation packages by the estimated closing date of September 18, 2024, and can direct inquiries to Kelvin Bogan at kelvin.bogan@irs.gov or by phone at 240-613-9353.

    Point(s) of Contact
    Kelvin Bogan
    (240) 613-9353
    kelvin.bogan@irs.gov
    Files
    No associated files provided.
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