Networks Operations Center (NOC) Network(s) Management Support Services
ID: CBPNOCType: Sources Sought
Overview

Buyer

HOMELAND SECURITY, DEPARTMENT OFUS CUSTOMS AND BORDER PROTECTIONINFORMATION TECHNOLOGY CONTRACTING DIVISIONWASHINGTON, DC, 20229, USA

NAICS

Computer Systems Design Services (541512)

PSC

IT AND TELECOM - NETWORK SUPPORT SERVICES (LABOR) (DG01)

Original Source

https://sam.gov/opp/a567955581104d2199652e82cfa03d49/view
Timeline
    Description

    The Department of Homeland Security, specifically the U.S. Customs and Border Protection (CBP), is seeking information from qualified contractors to provide Network Operations Center (NOC) Network Management Support Services. The objective of this procurement is to enhance CBP's IT operations by ensuring 24/7 support for monitoring, incident management, event management, and problem management across a network of over 14,000 devices, thereby maintaining a secure and efficient network system critical for national security and facilitating lawful trade and travel. Interested parties are encouraged to submit their capabilities and past performance examples by November 29, 2024, as this is a Request for Information (RFI) and not a solicitation for proposals. For further inquiries, contact Monica Y. Watts at monica.y.watts@cbp.dhs.gov or by phone at 571-363-7066.

    Point(s) of Contact
    Monica Y. Watts
    (571) 363-7066
    monica.y.watts@cbp.dhs.gov
    Files
    Title
    Posted
    Draft NOC NMSS PWS for Initial RFI release 11_06_2024.docx
    The Performance Work Statement (PWS) for the U.S. Customs and Border Protection (CBP) details requirements for Network Operations Center (NOC) Network Management Support Services. The contract aims to enhance CBP's Information Technology (IT) operations by providing 24/7 support for monitoring, incident management, event management, and problem management across a vast network comprising over 14,000 devices. It outlines responsibilities such as real-time monitoring, operational support, incident logging, and categorization, while ensuring compliance with security protocols and regulations established by the Department of Homeland Security. Key elements include comprehensive management tasks for both NOC and Wireless NOC, addressing maintenance, event filtering, and the provision of ongoing analysis to prevent service disruptions. The document emphasizes the need for qualified personnel who are background-checked and trained in industry-standard practices. Furthermore, it outlines performance goals, deliverables, and the overall governance structure necessary for effective network management and the escalation of IT issues. This statement illustrates CBP’s commitment to maintaining a secure, efficient, and resilient network system essential for protecting national interests and facilitating lawful trade and travel.
    RFI - NOC Network Management Support Services Revised.docx
    The Office of Information & Technology (OIT) of the U.S. Customs and Border Protection (CBP) has issued a Request for Information (RFI) and Sources Sought Request (SSR) for Network Operations Center (NOC) Management Support Services. This non-binding public inquiry aims to gather market insights and contractor capabilities to ensure the agency's 24x7x365 network management, operations, and maintenance. Interested parties should provide examples of past relevant work with large federal networks, detail efforts that improved customer engagement with self-service ticketing, and showcase successful modernization and automation initiatives in NOC operations. The RFI highlights essential services like real-time monitoring, issue escalation, and incident resolution, alongside specific inquiries regarding capacity planning, performance monitoring, and security risks associated with IoT devices. Responses should adhere to a 16-page limit and must be submitted by November 29, 2024. The document emphasizes that this is not a solicitation for proposals and does not commit the Government to procurement. The aim is to gather information to inform future acquisition strategies while ensuring compliance with privacy regulations when handling submitted information.
    Sample Price Format NOC NMSS - For Industry feedback.xlsx
    The document outlines the pricing structure and labor categories associated with the provision of Network Management Support Services as part of a government Request for Proposals (RFP). It details various phases, including a transition period of four months and a base period of eight months, followed by several optional task durations of 12 months each. Labor categories are identified for program management, network operations support, performance analysis, and information systems security, each requiring different levels of expertise, from entry-level analysts to subject matter experts. The file includes a summary of costs, though all monetary amounts are currently left blank. It indicates a systematic approach to staffing and resource allocation for network management tasks, emphasizing the need for a skilled workforce to support diverse operational needs. This document serves as a framework for potential bidders to understand workload expectations, resource requirements, and the overall pricing format relevant to such government contracts.
    Lifecycle
    Title
    Type
    Networks Operations Center (NOC) Network(s) Management Support Services
    Currently viewing
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