Engagement Platform for Veteran and Employee Town Halls
ID: 36C26025Q0910Type: Sources Sought
Overview

Buyer

VETERANS AFFAIRS, DEPARTMENT OFVETERANS AFFAIRS, DEPARTMENT OF260-NETWORK CONTRACT OFFICE 20 (36C260)VANCOUVER, WA, 98661, USA

NAICS

All Other Telecommunications (517810)

PSC

IT AND TELECOM - NETWORK AS A SERVICE (DG10)

Set Aside

No Set aside used (NONE)

Original Source

https://sam.gov/workspace/contract/opp/6dc5b9e0f89d4f81bff3a703aaaa4f37/view
Timeline
    Description

    The Department of Veterans Affairs (VA) is seeking potential contractors to provide an online engagement platform for Veteran and employee town halls, integrated with telephony services. This platform, to be delivered as Software as a Service (SaaS), aims to facilitate real-time feedback and communication between executive leaders, Veterans, and employees across the Veterans Health Administration (VHA). The resulting Indefinite Delivery/Indefinite Quantity (IDIQ) contract will have a ceiling of $15 million and will require compliance with FedRAMP and FISMA standards, including the completion of necessary security assessments. Interested vendors must submit a capabilities statement by October 1, 2025, at 10:00 AM PST, and are encouraged to provide courtesy quotes; for further inquiries, contact Darien Justice at darien.justice@va.gov.

    Point(s) of Contact
    Darien Justice
    darien.justice@va.gov
    Files
    Title
    Posted
    36C26025Q0910.pdf
    The Department of Veterans Affairs (VA), Network Contracting Office 20 (NCO 20), is conducting market research to identify potential contractors capable of providing an online Veteran and employee town hall engagement platform with integrated telephony. This platform, delivered as Software as a Service, will enable executive leaders to receive and provide feedback to Veterans and employees. The resulting Indefinite Delivery/Indefinite Quantity (IDIQ) contract will cover the entire Veterans Health Administration (VHA). Interested parties are requested to submit a capabilities statement by October 1, 2025, at 10:00 AM PST, including business information, socioeconomic status, affirmation of capability to service the entire VA, and FedRAMP authorization status. Vendors are also encouraged to submit courtesy quotes. This is a sources-sought notice for information gathering only and may not lead to a solicitation.
    Requirements Description for Sources Sought.docx
    This government RFP outlines an Indefinite Delivery/Indefinite Quantity (IDIQ) agreement for a web-based event platform providing virtual town hall video and telephone services to Department of Veterans Affairs (VA) facilities. The IDIQ, effective for five years with annual CO reviews, does not obligate funds but allows VA Contracting Officers (COs) and purchase cards to place task orders up to a $15,000,000 ceiling. The platform must facilitate real-time engagement with veterans, employees, and stakeholders, including features like integrated telephony, real-time data display, IVR surveys, captioning services, and secure data handling compliant with FIPS 140.2. The contractor is responsible for installation, training, technical support, and ensuring FedRAMP and FISMA compliance, including completing a FedRAMP System Security Plan (SSP) and a Third-Party Assessment Organization (3PAO) Security Assessment Plan (SAP) and Report (SAR). Quality assurance includes performance standards for timeliness, professionalism, and supply quality, with potential penalties for non-compliance.
    Lifecycle
    Title
    Type
    Engagement Platform for Veteran and Employee Town Halls
    Currently viewing
    Sources Sought
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