DA01--PACT Act -Veteran Experience Services Eligibility and Enrollment (VESEE) 2.0
ID: 36C10B25Q0324Type: Sources Sought
Overview

Buyer

VETERANS AFFAIRS, DEPARTMENT OFVETERANS AFFAIRS, DEPARTMENT OFTECHNOLOGY ACQUISITION CENTER NJ (36C10B)EATONTOWN, NJ, 07724, USA

NAICS

Computer Systems Design Services (541512)

PSC

IT AND TELECOM - BUSINESS APPLICATION/APPLICATION DEVELOPMENT SUPPORT SERVICES (LABOR) (DA01)

Set Aside

Service-Disabled Veteran-Owned Small Business Set Aside (SDVOSBC)
Timeline
    Description

    The Department of Veterans Affairs is seeking qualified Service-Disabled Veteran-Owned Small Businesses (SDVOSBs) to participate in the Veteran Experience Services Eligibility and Enrollment (VESEE) 2.0 initiative. This procurement aims to modernize the existing systems that support eligibility and enrollment processes for Veterans and their families, focusing on improving user experience, streamlining operations, and ensuring compliance with data security and privacy regulations. The initiative is critical for enhancing access to healthcare services and benefits for Veterans, with the contract expected to be awarded in November 2025. Interested parties must respond to the Request for Information by May 28, 2025, and can contact Contract Specialist Luis Lozada-Santiago at Luis.Lozada-Santiago@va.gov or 848-377-5245 for further details.

    Point(s) of Contact
    Luis Lozada-SantiagoContract Specialist
    (848) 377-5245
    Luis.Lozada-Santiago@va.gov
    Files
    Title
    Posted
    This document serves as a modification notice for the Request for Information (RFI) concerning the Veteran Experience Services Eligibility and Enrollment (VESEE) initiative, specifically RFI number 36C10B25Q0324. The acquisition is designated as a Service-Disabled Veteran Owned Small Business (SDVOSBC) set-aside and will be conducted through the General Services Administration (GSA) eBUY platform, with the intention to award a contract in November 2025. Importantly, responses to this notice are not required, and all future communications regarding this acquisition will be managed via GSA channels. The document includes details such as the contracting office's address, point of contact, response deadline (set for August 1, 2025), and clarifications regarding the use of federal contracting practices. Overall, this modification is aimed at aligning procurement processes specifically for veteran-related services, ensuring accessibility for eligible small businesses.
    This document is a modification to a previous notice regarding the PACT Act - Veteran Experience Services Eligibility and Enrollment (VESEE) 2.0. The contracting office, Department of Veterans Affairs Technology Acquisition Center in Eatontown, NJ, has determined that this acquisition will be 100% set aside for Service-Disabled Veteran-Owned Small Businesses (SDVOSBs) due to expected adequate competition. The ordering activity Contracting Officer will provide the Request for Proposal (RFP) to GSA MAS Category 54151S contract holders deemed capable based on market research. The solicitation number is 36C10B25Q0324, with a response archive date 60 days after the response date. The primary contact is Luis Lozada-Santiago. The NAICS code is 541512 and the product service code is DA01.
    The Department of Veterans Affairs has issued a Sources Sought Notice concerning the PACT Act, specifically targeting the Veteran Experience Services Eligibility and Enrollment (VESEE) 2. The purpose of the notice is to gather information from potential contractors regarding their ability to fulfill the requirements outlined in the Draft Performance Work Statement (PWS) and Request for Information (RFI) associated with the VESEE 2.0 initiative. This document emphasizes the need for companies specializing in NAICS code 541512 to respond by the specified deadline of May 28, 2025, at 1:00 PM Eastern Time. The contracting office is located in Eatontown, NJ, and the main point of contact is Contract Specialist Luis Lozada-Santiago. Attached documents provide detailed insights into the anticipated services and qualifications required for bidders. The initiative aims to enhance services for veterans, aligning with broader federal efforts to improve veteran care and support access to benefits. Interested parties are encouraged to review the attachments to ensure they meet the project’s requirements and are prepared to submit their proposals accordingly.
    The Performance Work Statement (PWS) outlines the Department of Veterans Affairs' (VA) request for proposals concerning the Veteran Experience Services Eligibility and Enrollment (VESEE) 2.0 initiative. The PWS describes the mission to modernize existing systems supporting eligibility and enrollment processes for Veterans and their families, aiming to improve user experience, streamline operations, and ensure data security and privacy compliance. Key objectives include consolidating multiple legacy systems into a single modernized VHA Enrollment System while enhancing data management and system functionality. The scope includes comprehensive support through all stages of product development, including the implementation of modern technologies like microservices architecture and a new technology stack, such as Java, Spring Boot, and React. Ongoing support and maintenance post-launch are emphasized to ensure system reliability and user satisfaction. The PWS also mandates adherence to federal security regulations and provides a framework for addressing potential risks. Ultimately, the initiative seeks to ensure Veterans have quicker and more reliable access to healthcare services and benefits, fostering a secure and efficient enrollment experience.
    This Request for Information (RFI) from the Department of Veterans Affairs (VA) seeks input for the Veteran Experience Services Eligibility and Enrollment (VESEE) program. It is solely for planning purposes and is not a solicitation for quotes or proposals. The VA aims to gather information to develop its acquisition strategy and Performance Work Statement (PWS). Responses, limited to five pages, must address capabilities specific to the attached PWS and include company details, an example of integrated development methodology on VA modernization programs, a strategy for attracting and retaining over 150 team members for a single-award SDVOSB set-aside, a plan for reallocating resources, and unique team qualifications. Vendors must also confirm their intent to meet VAAR 852.219-73 set-aside requirements and provide feedback on the PWS's technical detail. A rough order of magnitude for the proposed solution is also requested. Responses are due by May 28, 2025.
    The Veteran Experience Services Eligibility and Enrollment (VESEE) Request for Information (RFI) VA-26-00001686 seeks input from interested vendors regarding potential services focused on veteran enrollment and eligibility. This RFI serves strictly for planning purposes and does not create any obligation for the Government to procure products or services. Responses should contain specific company information and detailed capabilities related to the draft Performance Work Statement (PWS). The submission must address several questions, including the vendor's experience with the VA's digital modernization programs, strategies for team recruitment and collaboration with other firms, resource allocation for shifting priorities, and qualifications to execute the project. Additionally, respondents must confirm their ability to comply with service-disabled veteran-owned small business (SDVOSB) requirements, provide technical feedback on the PWS, and present a rough order of magnitude for potential solutions. Responses must adhere to a four-page limit and are due by 1:00 PM (EST) on May 28, 2025. Participants are cautioned that the RFI process may undergo changes or cancellations. This RFI emphasizes the Government’s solicitation of ideas for enhancing veteran services through possible future contracts.
    Lifecycle
    Similar Opportunities
    DA10--RFI - Modernization of Veterans Canteen Service IT Systems (VA-26-00004970)
    Buyer not available
    The Department of Veterans Affairs is seeking input for the modernization of its Veterans Canteen Service IT Systems through a Request for Information (RFI) identified as VA-26-00004970. The primary objectives of this procurement include enhancing performance, streamlining processes, improving customer service, and integrating new functionalities while ensuring robust security measures and compliance with industry standards. This modernization effort is crucial for the efficient operation of approximately 220 retail and food service locations nationwide, which currently rely on outdated technologies. Interested vendors should direct their inquiries to Contract Specialist Justin Daniel at justin.daniel@va.gov, and responses to the RFI are due by August 1, 2025, with a focus on providing detailed proposals that meet the outlined requirements.
    Z2DA--519-23-908 EHRM Tier 2 Data Center Construction - Big Springs
    Buyer not available
    The Department of Veterans Affairs is soliciting bids for the EHRM Tier 2 Data Center Construction project at the West Texas VA Health Care System in Big Spring, Texas. This procurement, set aside for 100% Service-Disabled Veteran-Owned Small Businesses (SDVOSBs), requires contractors to provide all necessary tools, equipment, materials, labor, and supervision to complete the renovation within 225 calendar days, with an estimated project cost between $5,000,000 and $10,000,000. The project is critical for modernizing the facility's data management capabilities, ensuring compliance with federal regulations, and maintaining operational efficiency. Interested bidders must submit their proposals electronically by December 11, 2025, at 12:00 PM EST, and are encouraged to attend a mandatory site visit scheduled for November 18, 2025, to gain a comprehensive understanding of the project requirements. For further inquiries, contact Devin M. Russell at devin.russell@va.gov.
    R408--Acquisition Support Services
    Buyer not available
    The Department of Veterans Affairs (VA) is seeking to award a sole-source contract to Veterans Management Services Inc., a Service-Disabled Veteran-Owned Small Business (SDVOSB), for acquisition support services to assist the Veterans Health Administration (VHA). The procurement aims to fulfill various acquisition support requirements essential for VHA contracting operations, leveraging the authority provided under 38 U.S.C. 8127(c) to directly contract with SDVOSBs. The anticipated period of performance for this contract is from September 29, 2025, to September 28, 2026, with interested parties encouraged to submit capability statements to Contracting Officer Joseph Senkovich via email by September 30, 2025, at 3:00 PM ET.
    Justification OTFOC for Veterans Health Information Exchange (VHIE) Professional and Technical Support
    Buyer not available
    The Department of Veterans Affairs is seeking professional and technical support services for the Veterans Health Information Exchange (VHIE) as part of its Office of Health Informatics (OHI) Clinical Informatics and Data Management Office (CIDMO). This procurement aims to provide essential management services for the VHIE Portfolio of Programs, which is critical for enhancing health informatics within the Veterans Health Administration. The contract will be awarded as a sole source to a Service-Disabled Veteran-Owned Small Business (SDVOSB) under the authority of the Veterans First Contracting Program, with no requirement for competitive bidding. Interested parties can reach out to Brian N. Ballard at brian.ballard@va.gov or Wanda Y. Edwards at wanda.edwards@va.gov for further information regarding this opportunity.
    Valet Services
    Buyer not available
    The Department of Veterans Affairs is seeking proposals for Valet Services at multiple locations within the North Texas Health Care System, including Dallas, Fort Worth, and Bonham. The contract, set aside for certified Service-Disabled Veteran-Owned Small Businesses (SDVOSBs), requires the contractor to provide professional valet services, including managing vehicle traffic, securing vehicles, and ensuring timely service for disabled veterans and visitors. This service is crucial for enhancing accessibility and convenience at VA facilities, with a contract duration from January 28, 2026, to January 27, 2027, and four optional one-year extensions potentially extending to January 27, 2031. Interested parties should contact Dayna Cantu at dayna.cantu@va.gov or Shannon Hodgson at shannon.hodgson@va.gov for further details, and proposals must adhere to the outlined evaluation criteria and submission deadlines.
    SPS Services
    Buyer not available
    The Department of Veterans Affairs is seeking proposals for SPS Services, as outlined in the attached documentation. The procurement aims to fulfill specific medical service requirements under the jurisdiction of the Veterans Affairs Network Contract Office 17. These services are critical for supporting the healthcare needs of veterans, ensuring they receive timely and effective medical care. Interested vendors can reach out to Dayna Cantu at dayna.cantu@va.gov or call 512-922-0142 for further details regarding the submission process and requirements.
    DA10--Department of Veterans Affairs- Data Call Centers - RFI
    Buyer not available
    The Department of Veterans Affairs (VA) is seeking industry input through a Request for Information (RFI) regarding the consolidation of its decentralized contact centers into a more efficient system. The objective of this initiative is to streamline operations, enhance customer experience, and reduce costs while managing over 60 million calls annually. Interested vendors are invited to provide detailed responses addressing their technical capabilities, corporate experience, and compliance with set-aside requirements, with submissions due by December 16, 2025, at 1:00 PM EST. Responses should be sent via email to Contract Specialist Joshua Fitzmaurice and Contracting Officer Mina Awad, with a maximum file size of 5 MB and a page limit of 15 pages.
    Q702--El Paso Health Care Center IOT&A
    Buyer not available
    The Department of Veterans Affairs (VA) is seeking quotes for Initial Outfitting, Transition, and Activation (IOT&A) services for the new El Paso Health Care Center (HCC) in El Paso, TX. This procurement is a 100% Service-Disabled Veteran-Owned Small Business (SDVOSB) set-aside, aimed at facilitating the operational readiness of a facility that will provide a comprehensive range of healthcare services to Veterans, including Prosthetics, Primary Care, and Surgical Services within approximately 492,996 usable square feet. The contract will be firm-fixed-price with an estimated performance period of 39 months, and the solicitation is expected to be posted around February 9, 2026, with a closing date of March 5, 2026. Interested parties can direct inquiries to Michele Laser at michele.laser@va.gov or Mercedes Blanton at mercedes.blanton@va.gov.
    R499--478-26-1-6869-0002: VISN 1 HR - Workers Compensation Surveillance (VA-26-00013938)
    Buyer not available
    The Department of Veterans Affairs (VA) is seeking quotations for Workers Compensation Surveillance services under Request for Quotation (RFQ) 36C24126Q0087, specifically set aside for Service-Disabled Veteran-Owned Small Businesses (SDVOSBs). The procurement aims to provide comprehensive surveillance services, including both physical and electronic monitoring of injured employees receiving benefits, as well as an annual fee for reviewing daily unmanned surveillance camera footage. This initiative is crucial for ensuring compliance with VA and federal regulations regarding information security and privacy while managing sensitive information. Interested vendors must submit their quotes by December 8, 2025, at 9:00 AM EST, and can direct inquiries to Contract Specialist Sebastian Freeze at sebastian.freeze@va.gov.
    R499--Ergonomic Assessment Services
    Buyer not available
    The Department of Veterans Affairs is seeking proposals for Comprehensive Ergonomic Assessment Services under solicitation number 36C26226Q0104. The objective of this procurement is to provide ergonomic assessments to enhance workplace safety and efficiency for veterans' facilities, with a total of 935 hours of service required during the contract period from January 1, 2026, to December 31, 2026. This service is crucial for ensuring that the work environments are optimized for the health and productivity of employees, particularly in settings that serve veterans. Interested vendors must submit their offers by December 15, 2025, at 1:00 PM MST, and direct any questions to Contract Specialist Trainee Garrett Lyles at garrett.lyles@va.gov.