W91QV1 Fort Meade QFLOW
ID: W91QV1PAN015410Type: Special Notice
Overview

Buyer

DEPT OF DEFENSEDEPT OF THE ARMYW6QM MICC-FT BELVOIRFORT BELVOIR, VA, 22060-5116, USA

NAICS

Software Publishers (513210)

PSC

IT AND TELECOM - BUSINESS APPLICATION/APPLICATION DEVELOPMENT SOFTWARE AS A SERVICE (DA10)

Set Aside

Total Small Business Set-Aside (FAR 19.5) (SBA)

Original Source

https://sam.gov/opp/1f5d5c65607c4ae7ad700823b8dd5e06/view
Timeline
    Description

    The Department of Defense, through the Army's Mission Installation Contracting Command at Fort Belvoir, is seeking a contractor to provide support and maintenance for the Q-Flow software system at Fort Meade, Maryland. This procurement involves the installation and ongoing support of ACF Technologies' Q-Flow Customer Queuing Management Software, which is crucial for managing customer flow and monitoring wait times in the ID/Cards/Rapids section of the Directorate of Human Resources. The contract will span one base year with four option years, emphasizing reliable service delivery and compliance with local and federal regulations, with penalties for unsatisfactory performance. Interested parties should contact Julia Woltjen at julia.r.woltjen.civ@army.mil or Jodi Woods at jodi.e.woods.civ@army.mil for further details.

    Files
    Title
    Posted
    QFLOW Software_Hardware Support PWS Mckoy (1).pdf
    The Statement of Work (SOW) outlines the requirements for a supply contract at Fort Meade, specifically for the installation and support of one ACF Technologies QFLOW Customer Queuing Management Software and associated hardware. The contract aims to ensure full operational support over one base year and four option years. Key tasks include providing maintenance for the software and hardware, which consists of a kiosk and media players, along with data migration services. The contractor must operate during specific hours and ensure the workforce is stable for uninterrupted service. Additionally, security training for contractor employees is mandated, covering awareness and operational security protocols. The contract is a firm-fixed-price type, set to commence within 30 days of award, with performance expected to adhere to specified local and federal regulations. The emphasis is on delivering reliable service and maintaining the operational integrity of the queuing solution, with potential penalties for non-compliance outlined for unsatisfactory performance.
    Lifecycle
    Title
    Type
    W91QV1 Fort Meade QFLOW
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