Jicarilla Service Unit AVAYA Technical Support and Maintenance Services
ID: 75H70725Q00010Type: Combined Synopsis/Solicitation
Overview

Buyer

HEALTH AND HUMAN SERVICES, DEPARTMENT OFINDIAN HEALTH SERVICEALBUQUERQUE AREA INDIAN HEALTH SVCALBUQUERQUE, NM, 87110, USA

NAICS

All Other Telecommunications (517810)

PSC

IT and Telecom - Network: Satellite Communications and Telecom Access Services (DG11)

Set Aside

Buy Indian Set-Aside (specific to Department of Health and Human Services, Indian Health Services) (BICiv)

Original Source

https://sam.gov/opp/155aac974cdd4a67801bdb14b12d4453/view
Timeline
    Description

    The Department of Health and Human Services, specifically the Indian Health Service, is seeking proposals for AVAYA Technical Support and Maintenance Services at the Jicarilla Service Unit located in Dulce, New Mexico. The contract, intended for a one-year term with four optional renewal periods, requires the contractor to provide comprehensive technical support for AVAYA's digital telephony system, including programming assistance, hardware and software support, and preventive maintenance, all while ensuring compliance with relevant regulations. This procurement is crucial for maintaining reliable telecommunications support, which is essential for the operational efficiency of the Indian Health Service. Interested vendors must submit their proposals by email to Eric Wright at eric.wright@ihs.gov by 12:00 pm MST on November 29, 2024, and must be registered in the System for Award Management (SAM) to be eligible for contract award.

    Point(s) of Contact
    Eric Wright
    (505) 256-6752
    eric.wright@ihs.gov
    Files
    Title
    Posted
    SOL_75H70725Q00010 JSU AVAYA Technical Support and Maintenance Services.pdf
    The document outlines a Request for Proposal (RFP) for AVAYA Technical Support and Maintenance Services at the Jicarilla Service Unit in Dulce, New Mexico. It is intended for a one-year contract, with four optional renewal periods. The contractor must provide technical support for AVAYA's digital telephony system, ensuring compliance with various regulations while minimizing disruption to government operations. Key components include programming assistance for the AVAYA phone system, hardware and software support, and preventive maintenance. The contractor must submit a detailed proposal demonstrating understanding of the requirements, relevant past performance, and personnel qualifications. Pricing must include all applicable taxes and be presented in a specified format, with evaluation criteria emphasizing the qualifications of personnel, past performance, and pricing. The document emphasizes the importance of adhering to compliance and reporting guidelines, including the submission of accurate invoices to ensure timely payments. Ultimately, this RFP exemplifies the government's commitment to securing reliable telecommunications support for improved operational efficiency within the Indian Health Service.
    Lifecycle
    Title
    Type
    Jicarilla Service Unit AVAYA Technical Support and Maintenance Services
    Currently viewing
    Combined Synopsis/Solicitation
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