DA10--VR&E Virtual Assistant Software Intent to Sole Source
ID: 36C10D25Q0003Type: Special Notice
Overview

Buyer

VETERANS AFFAIRS, DEPARTMENT OFVETERANS AFFAIRS, DEPARTMENT OFVETERANS BENEFITS ADMIN (36C10D)WASHINGTON, DC, 20006, USA

NAICS

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518210)

PSC

IT AND TELECOM - BUSINESS APPLICATION/APPLICATION DEVELOPMENT SOFTWARE AS A SERVICE (DA10)

Original Source

https://sam.gov/opp/789a86361f7344789c20ac3df2150b27/view
Timeline
    Description

    The Department of Veterans Affairs (VA) intends to sole source the e-VA system, developed by SaraWorks LLC, to enhance communication and case management within its Veteran Readiness and Employment (VR&E) program. This acquisition is critical for addressing the current counselor-to-Veteran ratio of 1:145, which exceeds the mandated 1:125, and for ensuring compliance with documentation requirements as outlined in Public Law 114-223. The e-VA system, featuring the Semi-Autonomous Research Assistant (SARA), integrates with over 20 VA systems in a paperless format, significantly improving service delivery for more than 140,000 active participants. The contract is valued at $2,809,620 and will be awarded as a firm-fixed-price agreement. Interested parties can contact Contract Specialist Edward D. Bradford at Edward.Bradford@va.gov or by phone at 254-299-9807 for further information.

    Point(s) of Contact
    Edward D. BradfordContract Specialist
    (254) 299-9807
    Edward.Bradford@va.gov
    Files
    Title
    Posted
    36C10D25Q0003_1.docx
    The Department of Veterans Affairs (VA) intends to sole source the e-VA system, developed by SaraWorks LLC, for its Veteran Readiness and Employment (VR&E) program. This semi-autonomous research assistant (SARA) is critical in enhancing communication between the VA and over 140,000 active participants, addressing the counselor-to-Veteran ratio mandated by Public Law 114-223. Currently, the ratio is 1:145, exceeding the required 1:125, underscoring the need for the e-VA system to streamline case management and ensure compliance with veteran documentation requirements. The integration of SARA into the Readiness & Employment System (RES) enables efficient service delivery by connecting with more than 20 VA systems in a paperless format. This initiative highlights the VA's commitment to improving service quality and operational efficiency in supporting veterans.
    eVA JA FAR 13.501 Sole Source over SAT.pdf
    The Department of Veterans Affairs is initiating a sole source acquisition for the e-VA system by SaraWorks LLC, specifically its Semi-Autonomous Research Assistant (SARA). This contract addresses the critical need for improved communication within the Veteran Readiness and Employment (VR&E) program, which currently serves over 140,000 participants. The SARA platform enhances case management and compliance, aligning with Public Law 114-223 mandates. A contract valued at $2,809,620 will facilitate a firm-fixed-price agreement for SARA, which distinguishes itself from other solutions through its unique integration with the Readiness & Employment System (RES) and its focus on veterans’ vocational rehabilitation needs. Extensive market research confirmed no comparable solutions, with one other vendor unable to meet the specialized requirements laid out in the Request for Information (RFI). The planned sole source contract serves as a temporary measure while further market research is conducted to ensure future competitive opportunities. The urgency of this acquisition is underscored by the potential strain on VR&E counselors if the contract is not awarded, which would disrupt established communication and services for veterans. This plan aims to bridge an immediate gap while exploring long-term options for meeting the VA's evolving needs.
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    DA10--VR&E Virtual Assistant Software Intent to Sole Source
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