Flex Choice Service Contract
ID: 1142036-SSType: Sources Sought
Overview

Buyer

AGRICULTURE, DEPARTMENT OFAGRICULTURAL RESEARCH SERVICEUSDA ARS NEA AAO ACQ/PER PROPBELTSVILLE, MD, 20705, USA

NAICS

Electronic and Precision Equipment Repair and Maintenance (811210)

PSC

MAINT/REPAIR/REBUILD OF EQUIPMENT- INSTRUMENTS AND LABORATORY EQUIPMENT (J066)

Original Source

https://sam.gov/opp/21d6a598571f42dda092935776710af5/view
Timeline
    Description

    The Department of Agriculture, specifically the Agricultural Research Service (ARS), is seeking qualified vendors for a Flex Choice Service Contract focused on the maintenance and support of the Waters H-Class UPLC system equipped with a QDa mass-sensitive detector. The procurement requires one annual Preventative Maintenance (PM) visit, unlimited high-priority Corrective Maintenance (CM) visits, and ongoing online and phone support, all to be conducted by Waters-trained engineers using genuine Waters parts to ensure system reliability and performance. This service is critical for maintaining the operational efficiency of advanced analytical systems used in monitoring ingredient levels and performance quality of dietary supplements. Interested parties must submit their capability statements and other required documentation to Elizabeth Wilson at elizabeth.wilson2@usda.gov by November 7, 2024, at 2:00 PM PDT, as this notice is part of the USDA ARS market research and does not constitute a solicitation for proposals.

    Point(s) of Contact
    Elizabeth Wilson
    elizabeth.wilson2@usda.gov
    Files
    Title
    Posted
    Statement of Work.docx
    This document outlines the Statement of Work (SOW) for a service agreement covering the Waters H-Class UPLC system equipped with a QDa mass-sensitive detector. The service includes one annual Preventative Maintenance (PM) visit and unlimited high-priority Corrective Maintenance (CM) visits, along with ongoing online and phone support. PMs must be conducted by a Waters-trained engineer, replacing all wear parts with genuine Waters components, enhancing system reliability. Key components requiring routine maintenance include solvent management, sample management systems, UV/Vis detectors, and software updates. Corrective maintenance requires repair by trained field engineers at the customer’s location, ensuring genuine parts are used and prioritizing rapid response times (within 48 hours for 75% of requests). The document emphasizes the necessity for well-trained local service providers to ensure prompt attention to maintenance and support requests, underlining the high priority of customer service in maintaining operational efficiency. This framework demonstrates the government's commitment to maintaining advanced analytical systems through structured service agreements in response to RFP requirements.
    Lifecycle
    Title
    Type
    Flex Choice Service Contract
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