The Billings Area Office (BAO) of the Indian Health Service (IHS) seeks a contractor to provide telehealth services, specifically in tele-emergency and tele-behavioral health, to improve healthcare access for Native American populations in Montana and Wyoming. The contractor will manage the planning, implementation, and delivery of these 24/7 services, aiming to reduce patient travel and enhance care quality. Key responsibilities include the provision of emergency consultations, behavioral health screenings, documentation in the IHS electronic health record system, and training support for IHS staff. The contractor must ensure that all personnel are appropriately credentialed and culturally competent. Regular quality assurance evaluations will be required to monitor performance standards, ensuring compliance with federal regulations and healthcare best practices. Furthermore, the document outlines stringent security measures, including a federal background investigation for contractor staff. The RFP highlights the necessity for effective communication and ongoing coordination between contractor personnel and IHS staff, emphasizing the importance of patient safety and the quality of care provided. The overarching aim is to leverage telehealth solutions to create a more efficient and accessible healthcare system for eligible Native American beneficiaries.