BIA Sources Sought: Nurse Advice Telephone Triage System - PIMC
ID: SS-25-PHX-002Type: Sources Sought
Overview

Buyer

HEALTH AND HUMAN SERVICES, DEPARTMENT OFINDIAN HEALTH SERVICEPHOENIX AREA INDIAN HEALTH SVCPHOENIX, AZ, 85004, USA

NAICS

Offices of All Other Miscellaneous Health Practitioners (621399)

PSC

MEDICAL- OTHER (Q999)

Set Aside

Buy Indian Set-Aside (specific to Department of Health and Human Services, Indian Health Services) (BICiv)

Original Source

https://sam.gov/opp/db237d95f5f042fc927ed639e3a1fc37/view
Timeline
    Description

    The Department of Health and Human Services, specifically the Indian Health Service, is seeking vendors to provide a Nurse Advice Telephone Triage System for the Phoenix Indian Medical Center (PIMC), aimed at serving eligible Native Americans and Alaskan Natives. The contractor will be responsible for offering a toll-free, 24/7 nurse triage service that includes clinical assessments and guidance for medical concerns, with an estimated volume of approximately 100 calls per month. This initiative is crucial for enhancing healthcare accessibility and ensuring quality care for underserved populations, with a contract duration of 12 months and the possibility of four extensions. Interested parties must submit their capabilities statement and the IEE Representation Form to Jeremiah Murrell at jeremiah.murrell@ihs.gov by the specified deadline.

    Point(s) of Contact
    Jeremiah Murrell
    (660) 383-3878
    jeremiah.murrell@ihs.gov
    Files
    Title
    Posted
    IEE Representation Form.pdf
    The document is a formal self-certification form from the Indian Health Service (IHS) under the Buy Indian Act, which aims to affirm that the Offeror qualifies as an “Indian Economic Enterprise.” The form must be filled out in connection with solicitations or contracts, requiring the Offeror to confirm their status at three key intervals: upon submission of an offer, at the time of contract award, and throughout the contract performance. Should any eligibility conditions change, the contractor is obligated to promptly notify the Contracting Officer. It also underscores the requirement for successful Offerors to register with the System of Award Management (SAM) and notes the legal repercussions – including potential penalties for false declarations – associated with misrepresentation. The form captures essential details such as the name of the 51% owner of the enterprise, their signature, the name of the federally recognized tribal entity, the business name, and the Unique Entity Identifier (UEI) number. The completion of this representation form is critical for compliance under the Buy Indian Act, ensuring that contracts are awarded to eligible Indian-owned businesses within federal procurement frameworks.
    PWS - Nurse Triage System.pdf
    The Phoenix Indian Medical Center (PIMC) seeks to establish a contract for a Nurse Telephone Triage System, providing 24/7 access for Native Americans and Alaskan Natives to a registered nurse for medical advice and information. This service aims to enhance healthcare accessibility by offering a toll-free line where callers can receive assessments and guidance tailored to their medical concerns. The contract includes duties such as clinical assessments, maintaining confidentiality, and using specified protocols for triage services. The contractor must provide detailed reporting on call statistics and implement a quality control program meeting URAC standards to ensure prompt and accurate responses. Additional provisions highlight the contractor’s responsibilities to use secure methods for data transfer, provide cultural sensitivity training, and remain compliant with health privacy regulations. The contract spans an initial 12-month period with four optional extensions. The entire process supports PIMC's mission to enhance health services for underserved populations while ensuring quality care through systematic oversight and reporting.
    SS-25-PHX-002.pdf
    The document is a Sources Sought Notice issued by the Indian Health Service (IHS) seeking vendors for a Nurse Advice Telephone Triage System for eligible Native Americans and Alaskan Natives. This is not a Request for Quote; rather, it serves as market research to comply with the Buy Indian Act and determine the set-aside status for Indian Economic Enterprises (IEE) and Indian Small Business Economic Enterprises (ISBEE). The service will operate 24/7 and is estimated to handle about 100 calls monthly. Interested firms must provide information including their business category, capability statement, and certification of eligibility as an IEE or ISBEE. Additionally, the document contains provisions against gray market items, emphasizing that all products and services must come from authorized dealers. This notice is vital in assessing the availability of suitable suppliers while adhering to federal regulations on procurement from Indian-owned businesses. Overall, the notice reflects the government's commitment to supporting indigenous enterprises through specific procurement mechanisms.
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    BIA Sources Sought: Nurse Advice Telephone Triage System - PIMC
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