IRS Office of the Chief Information Officer (CIO) Product Management Support
ID: 5000205249Type: Sources Sought
Overview

Buyer

TREASURY, DEPARTMENT OF THEINTERNAL REVENUE SERVICENATIONAL OFFICE - PROCUREMENT OBONEW CARROLLTON, MD, 20706, USA

NAICS

Administrative Management and General Management Consulting Services (541611)

PSC

SUPPORT- PROFESSIONAL: PROGRAM MANAGEMENT/SUPPORT (R408)

Original Source

https://sam.gov/opp/e78ba9dc48a14e5692988ec4448c9024/view
Timeline
    Description

    The Department of the Treasury, through the Internal Revenue Service (IRS), is seeking industry participants to provide Product Management Support for its Office of the Chief Information Officer (CIO) as part of a broader digital transformation initiative. The primary objectives include enhancing taxpayer services by adopting a customer-centric approach, establishing a Product Management Community of Practice, and developing systems for user feedback to improve IRS IT processes and efficiency. This initiative is crucial for the IRS's ongoing evolution towards digital engagement, ensuring effective online management of tax responsibilities for citizens while streamlining operations for IRS employees. Interested parties must submit capability statements by February 25, 2025, and can contact Nicole Myers at nicole.k.myers@irs.gov or 801-799-6708 for further information.

    Point(s) of Contact
    Nicole Myers
    (801) 799-6708
    nicole.k.myers@irs.gov
    Files
    Title
    Posted
    DRAFT SOO CIO Product Management Strategy Support.docx
    The Internal Revenue Service (IRS) seeks to enhance its product management capabilities as part of a larger digital transformation initiative under the Inflation Reduction Act (IRA). The agency aims to improve taxpayer services by adopting a customer-centric approach using Product Management (PdM) strategies. The objectives include establishing a PdM Community of Practice, embedding product managers, and creating user feedback systems to streamline IRS IT processes and increase efficiency across select programs. Key tasks include integrating contractor support, launching the PdM CoP, and developing end-to-end customer journeys to understand taxpayer needs better. Contractors will also identify business use cases and refine program roadmaps to target friction points in customer experiences. The initiative covers several deliverables like establishing a knowledge repository and conducting training sessions on PdM methodologies. This effort aligns with the IRS's continuing evolution towards digital engagement and service delivery, ensuring that taxpayers can manage their tax responsibilities online effectively while enabling IRS employees to perform their roles efficiently. The project aims at creating a seamless, more accessible interaction model between citizens and the IRS.
    Sources Sought Notice (SSN)_CIO Product Management Support.docx
    The Internal Revenue Service (IRS) issued a Sources Sought Notice (SSN) aimed at gathering information for planning purposes regarding IT Product Management Support for its Office of the Chief Information Officer (CIO). This SSN does not constitute a formal Request for Quote (RFQ) or Proposal (RFP) and does not guarantee contract issuance. The IRS solicits capability statements from industry participants, with submissions due by February 25, 2025. Valid responses should include company information, business classification under NAICS Code 541611, and associations with Government Wide Acquisition Contracts (GWAC). Responders must adhere to specific formatting guidelines and limit their responses to six pages in total. This initiative is part of the IRS’s market research efforts to explore available support options and prepare for future contracting requirements, placing an emphasis on American-manufactured items and the exclusion of proprietary information. The submitted materials will become IRS property and will not be returned.
    Lifecycle
    Title
    Type
    IRS Office of the Chief Information Officer (CIO) Product Management Support
    Currently viewing
    Sources Sought
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