The Internal Revenue Service (IRS) seeks to enhance its product management capabilities as part of a larger digital transformation initiative under the Inflation Reduction Act (IRA). The agency aims to improve taxpayer services by adopting a customer-centric approach using Product Management (PdM) strategies. The objectives include establishing a PdM Community of Practice, embedding product managers, and creating user feedback systems to streamline IRS IT processes and increase efficiency across select programs. Key tasks include integrating contractor support, launching the PdM CoP, and developing end-to-end customer journeys to understand taxpayer needs better. Contractors will also identify business use cases and refine program roadmaps to target friction points in customer experiences. The initiative covers several deliverables like establishing a knowledge repository and conducting training sessions on PdM methodologies. This effort aligns with the IRS's continuing evolution towards digital engagement and service delivery, ensuring that taxpayers can manage their tax responsibilities online effectively while enabling IRS employees to perform their roles efficiently. The project aims at creating a seamless, more accessible interaction model between citizens and the IRS.

The Internal Revenue Service (IRS) has issued a Sources Sought Notice (SSN) to gather information and conduct market research regarding IT Product Management Support for its Office of the Chief Information Officer (CIO). This SSN does not constitute an official Request for Quote (RFQ) or proposal, nor does it obligate the IRS to procure any services. Interested companies are invited to submit capability statements that include their business information, associated Government Wide Acquisition Contracts (GWAC), and confirm whether their proposed items are American-made. Submissions should consist of a 6-page capability statement, adhering to specific formatting guidelines, and must be sent electronically to a designated IRS contact by February 27, 2025. The IRS emphasizes that all responses will remain proprietary and are solely for planning purposes. The overall aim of this SSN is to ascertain the existing support capabilities available to fulfill the IRS requirements related to IT services.

The Internal Revenue Service (IRS) issued a Sources Sought Notice (SSN) aimed at gathering information for planning purposes regarding IT Product Management Support for its Office of the Chief Information Officer (CIO). This SSN does not constitute a formal Request for Quote (RFQ) or Proposal (RFP) and does not guarantee contract issuance. The IRS solicits capability statements from industry participants, with submissions due by February 25, 2025. Valid responses should include company information, business classification under NAICS Code 541611, and associations with Government Wide Acquisition Contracts (GWAC). Responders must adhere to specific formatting guidelines and limit their responses to six pages in total. This initiative is part of the IRS’s market research efforts to explore available support options and prepare for future contracting requirements, placing an emphasis on American-manufactured items and the exclusion of proprietary information. The submitted materials will become IRS property and will not be returned.