PKA - Kiosk Maintenance
ID: FA481425TF020Type: Special Notice
Overview

Buyer

DEPT OF DEFENSEDEPT OF THE AIR FORCEFA4814 6 CONS PKTAMPA, FL, 33621-5119, USA

NAICS

Other Electronic Parts and Equipment Merchant Wholesalers (423690)

PSC

INSTALLATION OF EQUIPMENT- ELECTRICAL AND ELECTRONIC EQUIPMENT COMPONENTS (N059)

Set Aside

Total Small Business Set-Aside (FAR 19.5) (SBA)
Timeline
    Description

    The Department of Defense, specifically the Department of the Air Force, is seeking to award a single-source contract for Kiosk Maintenance services at MacDill Air Force Base in Florida. The contract will be awarded to DynaTouch, which will provide comprehensive support for the QueuKiosk model DYN218427-004, including remote monitoring, on-site repairs, help desk support, and software maintenance to ensure optimal functionality and performance of the kiosk systems. This maintenance contract is crucial for maintaining service continuity and effective management of kiosk operations within the federal facility. Interested parties who believe they can meet the requirements are encouraged to submit a capabilities statement by February 20, 2024, to Andrew Heath at andrew.heath@us.af.mil or Andrew Grant at andrew.grant.6@us.af.mil.

    Point(s) of Contact
    Files
    Title
    Posted
    The 6th Contracting Squadron (6 CONS) intends to award a single-source contract to DynaTouch for Kiosk Maintenance services under the authority of 10 USC 2304(c)(1). This notice indicates that no competitive proposals will be solicited as the services required can only be fulfilled by this provider. The Government has conducted market research supporting this decision and encourages interested parties who can meet these requirements to respond by February 20. Responses should include a capabilities statement detailing relevant experience, contact information, business status, and a positive statement of interest in submitting a proposal. Responses lacking specific expertise in the relevant field will not be considered. This document serves as an official notice of intent rather than a call for competition.
    The DynaTouch Kiosk Maintenance Contract Statement of Work (SOW) outlines the responsibilities of Dynatouch in providing comprehensive support services for the QueuKiosk model DYN218427-004 at MacDill AFB, Florida. Key components of the contract include remote monitoring, on-site repair or replacement of kiosk components, help desk support, and software maintenance. Dynatouch will offer unlimited live help desk support during business hours, along with extended service on designated weekends. The hardware support includes prompt on-site maintenance within 12 business hours, complete component repairs/replacements, and proactive remote monitoring. Professional services such as updates to content and menu designs will also be available as needed. The contract is designed to ensure optimal functionality and performance of the kiosk while adhering to structured response times and support availability in line with government operational standards. This maintenance contract reflects a commitment to service continuity and the effective management of kiosk systems within the specified federal facility.
    Lifecycle
    Title
    Type
    PKA - Kiosk Maintenance
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