DD01--PROTRACK SLA (VA-25-00018964)
ID: 36C77625Q0036Type: Special Notice
Overview

Buyer

VETERANS AFFAIRS, DEPARTMENT OFVETERANS AFFAIRS, DEPARTMENT OFPCAC HEALTH INFORMATION (36C776)INDEPENDENCE, OH, 44131, USA

NAICS

Other Computer Related Services (541519)

PSC

IT AND TELECOM - SERVICE DELIVERY SUPPORT SERVICES: ITSM, OPERATIONS CENTER, PROJECT/PM (LABOR) (DD01)

Original Source

https://sam.gov/opp/ef641d8d8b7440759d3328ee689c4d74/view
Timeline
    Description

    The Department of Veterans Affairs (VA) intends to negotiate a sole-source contract with Myers Information Systems, Inc. for the ProTrack traffic software system, which is critical for on-air programming scheduling at the VA's ILEAD facility in St. Louis, MO. The contract will include off-site maintenance support available 24/7 for both critical and non-critical issues, ensuring prompt resolution through various communication methods. The proprietary nature of the ProTrack software necessitates exclusive support from Myers, the sole developer and provider, to maintain and enhance the system effectively. Interested parties may submit capability statements by November 13, 2024, at 10:00 AM ET to the primary contact, Wayne Klotzbach, via email at wayne.klotzbach@va.gov.

    Point(s) of Contact
    Wayne KlotzbachContracting Specialist
    (216) 447-8300
    wayne.klotzbach@va.gov
    Files
    Title
    Posted
    36C77625Q0036.docx
    The Department of Veterans Affairs (VA) intends to negotiate a sole-source contract with Myers Information Systems, Inc. for the ProTrack traffic software system, which is essential for on-air programming scheduling at the VA's ILEAD facility in St. Louis, MO. The contract will encompass off-site maintenance support available 24/7 for critical and non-critical issues, ensuring swift resolution through various communication methods. The proprietary nature of the ProTrack software necessitates exclusive support from Myers. This procurement falls under NAICS code 541519 and is not a request for competitive proposals, indicating the reliance on a single source due to the specific expertise required. Interested parties may submit capability statements for consideration, but the government retains discretion over competitive necessity. The contract will follow a firm fixed-price model over an initial year with options for annual renewals. Performance standards include strict resolution timelines for service tickets and regular reporting on maintenance activities. The document outlines stringent confidentiality, security requirements, and training expectations for contractor personnel to ensure compliance with VA regulations. Overall, this announcement highlights the VA's commitment to maintaining essential educational program delivery systems efficiently and securely.
    P11_SOLE SOURCE LETTER_MYERS INFORMATION SYSTEMS_JULY 31 2024.pdf
    Myers Information Systems, Inc. asserts in a correspondence dated July 31, 2024, that it is the exclusive developer and provider of the ProTrack™ Software System for the United States Department of Veterans Affairs (VA). The letter establishes that Myers Information Systems is the sole source for all ProTrack software updates, professional services, and technical support, as the company lacks a dealer network. This confirmation underlines the company’s unique position in servicing this specific software, ensuring the VA has access to dedicated expertise and support necessary to maintain and enhance the ProTrack system. The document has an official tone, reinforcing the significance of direct engagement with the original developer for effective software management.
    Lifecycle
    Title
    Type
    DD01--PROTRACK SLA (VA-25-00018964)
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