Verizon Telecommunications Technician to support legacy system
ID: N00173-25-Q-1301241385Type: Special Notice
Overview

Buyer

DEPT OF DEFENSEDEPT OF THE NAVYNAVAL RESEARCH LABORATORYWASHINGTON, DC, 20375-5328, USA

NAICS

Wired Telecommunications Carriers (517111)

PSC

IT and Telecom - Network: Satellite Communications and Telecom Access Services (DG11)

Original Source

https://sam.gov/workspace/contract/opp/4af47855d2b041f2b8fd5cdacc8fe623/view
Timeline
    Description

    The Department of Defense, through the Naval Research Laboratory (NRL), intends to award a sole source contract to Verizon Business Network Services LLC for telecommunications technician support related to legacy and new VoIP systems. The contractor will serve as a Subject Matter Expert (SME), providing professional, technical, and management support for the critical telecommunications infrastructure at the NRL, including managing trouble tickets and liaising with Verizon's technical teams. This procurement is essential for maintaining the operational efficiency of the Navy Research Lab's communication systems. Interested parties may contact James Chappell at james.chappell@nrl.navy.mil or by phone at 202-923-1418 for further information, and responses must reference Notice of Intent number N00173-25-Q-1301241385.

    Point(s) of Contact
    James Chappell
    (202) 923-1418
    james.chappell@nrl.navy.mil
    Files
    Title
    Posted
    Statement of Work.docx
    This Statement of Work outlines the need for a contractor to provide professional, technical, and management support as a Verizon Subject Matter Expert (SME) for telephone systems at the Navy Research Lab. The contractor will support both legacy and new VoIP systems campus-wide, offering ad hoc support and reporting on trouble ticket status and resolution by liaising with Verizon's technical teams. The agreement also mandates contractor attendance at post-award conferences and periodic meetings with the Contracting Officer (KO) and Contracting Officer Representative (COR) to review performance and address any issues. This RFP seeks specialized expertise to maintain and manage the Navy Research Lab's critical telecommunications infrastructure.
    Statement of Work.docx
    The document outlines the Statement of Work for services related to the Navy Research Lab's Verizon telephone system, encompassing both legacy and VoIP systems. The contractor is to act as a Verizon Subject Matter Expert, providing technical, professional, and management support, including scientific analysis, technical support, and data management. Responsibilities include ad hoc phone system support and interfacing with Verizon's internal teams to manage trouble ticket statuses and resolutions. Deliverables include participation in post-award conferences with the Department of the Army Representative (DAR) or Contracting Officer Representative (COR), as well as periodic performance reviews with the Government. The contractor must communicate any issues faced during service to ensure timely resolution and maintain performance standards. Overall, the document emphasizes collaboration, accountability, and the necessity for ongoing communication between the contractor and government representatives for effective service delivery.
    Lifecycle
    Title
    Type
    Verizon Telecommunications Technician to support legacy system
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