CBP Holistic Health Support Centers REQUEST FOR INFORMATION

The Department of Homeland Security's U.S. Customs and Border Protection (CBP) is expanding its Holistic Health Support Centers (HHSCs) to enhance the health and wellness of its workforce and their families. This initiative aims to address job-related stress and improve overall resilience among over 65,000 employees. CBP has established three operational HHSCs in Texas and Arizona, serving nearly 13,500 employees, with plans for additional locations across the continental U.S., Hawaii, and Puerto Rico. The program will offer various wellness services, including mental health assessments, fitness planning, and workshops on life skills, nutrition, and stress management. The contractor will be responsible for setting up facilities, outreach initiatives, and providing both in-person and virtual services. Key objectives include promoting employee awareness, maintaining service quality, and tracking the effectiveness of the provided services through ongoing assessments and feedback. The contract enforces strict confidentiality and quality control measures, ensuring that all services adhere to federal standards, focusing on the unique challenges faced by law enforcement personnel. Overall, this initiative reflects CBP's commitment to fostering a supportive workplace culture and improving employee wellness.

The U.S. Customs and Border Protection (CBP), under the Department of Homeland Security (DHS), is seeking industry feedback on holistic wellness services through a Request for Information (RFI) that aims to expand Holistic Health Support Centers (HHSCs). These centers provide mental health and wellness support to CBP employees and their families across the Continental United States, including Hawaii and Puerto Rico. The RFI focuses on understanding potential partners who can assist in establishing new centers and delivering diverse wellness services, which currently include programs operational in three locations: El Paso, Laredo, and Tucson. CBP is interested in vendors with experience in similar wellness models and seeks input on service delivery methods, operational relationships, and industry-standard outcomes. The agency emphasizes the importance of community engagement to foster trust and effectiveness in its wellness programs. The deadline for response submissions is September 5, 2025. The RFI serves as preliminary research and does not imply a commitment to contract, offering an opportunity for stakeholders to inform the development of future wellness service requirements.

This RFI from U.S. Customs and Border Protection (CBP) seeks market research for Holistic Health Support Centers (HHSCs) to provide wellness services to CBP personnel and their families. The RFI addresses various questions regarding funding, contract structure, geographic expansion, facility requirements, service delivery (including mobile and virtual options), and reporting. CBP is expanding its HHSC footprint nationwide, prioritizing locations that maximize employee coverage. Key aspects include contractor-leased facilities, comprehensive background checks for staff, and contractor-led marketing efforts. While specific budgetary details are not disclosed, current HHSC operations range from $1.5 million to $3 million annually. The RFI emphasizes industry standards for measuring success and the importance of HIPAA compliance for sensitive PII. CBP seeks innovative proposals for service delivery and scalability, expecting contractors to propose their own methods for tracking and reporting data.

The Department of Homeland Security (DHS) U.S. Customs and Border Protection (CBP) is seeking service partners to expand its Holistic Health Support Centers (HHSCs) to provide wellness services to its 65,000+ employees and their eligible family members. The HHSCs offer holistic wellness activities and services, including mental health, physical wellness, and stress management. Currently, three HHSCs are operational in El Paso, Laredo, Texas, and Tucson, Arizona, with plans to expand across the continental U.S., Hawaii, and Puerto Rico, aiming for a center within 150 miles of all duty stations. Contractors will be responsible for establishing facilities, marketing services, providing assessments, and offering a range of in-person, mobile, and virtual wellness services. Compliance with federal laws, confidentiality, and cultural competency specific to CBP personnel are critical requirements, along with robust reporting and quality control measures.

U.S. Customs and Border Protection (CBP) has released a Request for Information (RFI) to identify partners for expanding its Holistic Health Support Centers (HHSCs) across the Continental United States, Hawaii, and Puerto Rico. These centers provide holistic wellness services to CBP employees and their families, supporting mental health, physical health, and overall well-being. CBP currently operates HHSCs in El Paso, Laredo, and Tucson, which offer in-person, mobile, and virtual services. The RFI seeks industry feedback on existing HHSC-type concepts, practices, and pricing models. CBP is interested in vendors' experience in operating similar centers, working with law enforcement, and their service delivery models. Responses are due by September 5, 2025.