CBP Holistic Health Support Centers REQUEST FOR INFORMATION
ID: 70B06C25RFI00237Type: Sources Sought
Overview

Buyer

HOMELAND SECURITY, DEPARTMENT OFUS CUSTOMS AND BORDER PROTECTIONMISSION SUPPORT CONTRACTING DIVISIONWASHINGTON, DC, 20229, USA

NAICS

Other Individual and Family Services (624190)

PSC

SUPPORT- PROFESSIONAL: PERSONAL CARE (NON-MEDICAL) (R401)

Original Source

https://sam.gov/opp/23b6b41f98bd400089af88df4e6daa2f/view
Timeline
    Description

    The U.S. Customs and Border Protection (CBP) is seeking industry partners through a Request for Information (RFI) to expand its Holistic Health Support Centers (HHSCs) that provide wellness services to its employees and their families across the Continental United States, including Hawaii and Puerto Rico. The objective is to enhance the availability of holistic wellness services, including mental health support, physical wellness, and stress management, thereby fostering a positive work environment and improving workforce effectiveness. Currently, CBP operates three HHSCs in Texas and Arizona, and aims to establish additional centers within 150 miles of all duty stations to maximize employee coverage. Interested vendors should submit their responses by September 5, 2025, and can direct inquiries to Shaun G. Saad at shaungalen.saad@cbp.dhs.gov or by phone at 202-425-1732. The anticipated budget for current HHSC operations ranges from $1.5 million to $3 million annually.

    Point(s) of Contact
    Shaun G. Saad
    (202) 425-1732
    shaungalen.saad@cbp.dhs.gov
    Files
    Title
    Posted
    70B06C25RFI00237 Cover Letter_30July2025.docx
    U.S. Customs and Border Protection (CBP) has released a Request for Information (RFI) to identify partners for expanding its Holistic Health Support Centers (HHSCs) across the Continental United States, Hawaii, and Puerto Rico. These centers provide holistic wellness services to CBP employees and their families, supporting mental health, physical health, and overall well-being. CBP currently operates HHSCs in El Paso, Laredo, and Tucson, which offer in-person, mobile, and virtual services. The RFI seeks industry feedback on existing HHSC-type concepts, practices, and pricing models. CBP is interested in vendors' experience in operating similar centers, working with law enforcement, and their service delivery models. Responses are due by September 5, 2025.
    70B06C25RFI00237 DRAFT SOO_30July2025.docx
    The Department of Homeland Security (DHS) U.S. Customs and Border Protection (CBP) is seeking service partners to expand its Holistic Health Support Centers (HHSCs) to provide wellness services to its 65,000+ employees and their eligible family members. The HHSCs offer holistic wellness activities and services, including mental health, physical wellness, and stress management. Currently, three HHSCs are operational in El Paso, Laredo, Texas, and Tucson, Arizona, with plans to expand across the continental U.S., Hawaii, and Puerto Rico, aiming for a center within 150 miles of all duty stations. Contractors will be responsible for establishing facilities, marketing services, providing assessments, and offering a range of in-person, mobile, and virtual wellness services. Compliance with federal laws, confidentiality, and cultural competency specific to CBP personnel are critical requirements, along with robust reporting and quality control measures.
    70B06C25RFI00237 Cover Letter_30July2025.docx
    The U.S. Customs and Border Protection (CBP), under the Department of Homeland Security (DHS), is seeking industry feedback on holistic wellness services through a Request for Information (RFI) that aims to expand Holistic Health Support Centers (HHSCs). These centers provide mental health and wellness support to CBP employees and their families across the Continental United States, including Hawaii and Puerto Rico. The RFI focuses on understanding potential partners who can assist in establishing new centers and delivering diverse wellness services, which currently include programs operational in three locations: El Paso, Laredo, and Tucson. CBP is interested in vendors with experience in similar wellness models and seeks input on service delivery methods, operational relationships, and industry-standard outcomes. The agency emphasizes the importance of community engagement to foster trust and effectiveness in its wellness programs. The deadline for response submissions is September 5, 2025. The RFI serves as preliminary research and does not imply a commitment to contract, offering an opportunity for stakeholders to inform the development of future wellness service requirements.
    70B06C25RFI00237 DRAFT SOO_30July2025.docx
    The Department of Homeland Security's U.S. Customs and Border Protection (CBP) is expanding its Holistic Health Support Centers (HHSCs) to enhance the health and wellness of its workforce and their families. This initiative aims to address job-related stress and improve overall resilience among over 65,000 employees. CBP has established three operational HHSCs in Texas and Arizona, serving nearly 13,500 employees, with plans for additional locations across the continental U.S., Hawaii, and Puerto Rico. The program will offer various wellness services, including mental health assessments, fitness planning, and workshops on life skills, nutrition, and stress management. The contractor will be responsible for setting up facilities, outreach initiatives, and providing both in-person and virtual services. Key objectives include promoting employee awareness, maintaining service quality, and tracking the effectiveness of the provided services through ongoing assessments and feedback. The contract enforces strict confidentiality and quality control measures, ensuring that all services adhere to federal standards, focusing on the unique challenges faced by law enforcement personnel. Overall, this initiative reflects CBP's commitment to fostering a supportive workplace culture and improving employee wellness.
    CBP Holisitic Health Support Centers_RFI 70B06C25RFI00237_VendorQuestions and Responses.xlsx
    This RFI from U.S. Customs and Border Protection (CBP) seeks market research for Holistic Health Support Centers (HHSCs) to provide wellness services to CBP personnel and their families. The RFI addresses various questions regarding funding, contract structure, geographic expansion, facility requirements, service delivery (including mobile and virtual options), and reporting. CBP is expanding its HHSC footprint nationwide, prioritizing locations that maximize employee coverage. Key aspects include contractor-leased facilities, comprehensive background checks for staff, and contractor-led marketing efforts. While specific budgetary details are not disclosed, current HHSC operations range from $1.5 million to $3 million annually. The RFI emphasizes industry standards for measuring success and the importance of HIPAA compliance for sensitive PII. CBP seeks innovative proposals for service delivery and scalability, expecting contractors to propose their own methods for tracking and reporting data.
    Lifecycle
    Title
    Type
    CBP Holistic Health Support Centers REQUEST FOR INFORMATION
    Currently viewing
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