The Performance Work Statement (PWS) outlines the non-personnel services contract for the management of the International Law Enforcement Academy (ILEA) Residence Hall, gymnasium, and pool deck. The contractor is responsible for providing a full scope of services, including housekeeping, laundry management, and supplies to maintain a three-star hotel standard.
Key responsibilities encompass daily cleaning, inventory management of amenities, preparation of deep cleaning schedules, and guest satisfaction surveys. The contractor must operate 24/7, respond to training schedule changes, and uphold quality control mechanisms. The contract spans one base year with four optional extensions.
Essential personnel include a Residence Hall Manager and front desk staff, each requiring specific hospitality experience and bilingual capabilities. Security protocols, key control procedures, and compliance with local and federal regulations are emphasized.
The document emphasizes the importance of quality performance, guest satisfaction, and the contractor's accountability to the government while maintaining operational independence. It ensures the contractor adheres to safety and service protocols while providing essential amenities and managing guest interactions in a secure environment.
The U.S. Department of State, through its Bureau of International Narcotics and Law Enforcement Affairs, issued a Sources Sought Notice regarding the administration and management of the International Law Enforcement Academy (ILEA) San Salvador residence hall in El Salvador. This notice serves as market research for identifying capable small businesses interested in this service under NAICS Code 721310 – Rooming & Boarding Houses. The response is for information and planning purposes, emphasizing that it does not constitute a solicitation or commitment for future contracts.
Interested vendors are asked to submit a 10-page Microsoft Word or PDF document by November 26, 2024, detailing their company profile, technical capabilities, and relevant experience. The anticipated contract will be firm-fixed-price, awarding based on technical merit over cost. The notice seeks specific feedback from the industry to refine the RFP and contract details, including suggestions on the best contract type and technical requirements. Companies must be registered in the System for Award Management (SAM) to be eligible. This initiative underscores the government’s focus on fostering competition and enhancing service quality for the ILEA residence hall.