Reservation System RFI

The Commander Navy Installations Command (CNIC) Non-appropriated Funds Instrumentality (NAFI) Office has issued a Request for Information (RFI) N4571A-25-I-0006. This RFI seeks information from interested contractors regarding their capabilities to provide strategic program management, system development, system implementation, and system maintenance support for a modernized Morale, Welfare, and Recreation (MWR) Reservation System. The Department of Defense (DoD) aims to implement a single, modernized reservation process and system for its 12 million+ MWR patrons across 300 bases. This system must be exclusively for military-affiliated individuals, consistent across all military branches, and improve program efficiency and customer experience. Initially, the focus is on vehicle storage, marinas, and recreational lodging programs, with potential expansion. The RFI outlines specific system requirements, including an intuitive user interface, integration with existing authentication services, APIs for interoperability, customer support, reporting and analytics, account management, self-service reservation capabilities, program oversight, marketing tools, waitlist management, and inter-installation communication. Contractors are also asked about additional capabilities, partnership recommendations, past performance with similar projects for DoD or federal agencies, expected timeframes for solution development, and IT security measures, including PCI compliance, FedRAMP approval for cloud-based systems, and whitelisting capabilities. This RFI is for planning purposes only and is not a solicitation for proposals; however, only contractors responding to this RFI will receive an upcoming Request for Proposal (RFP). Responses are due by September 30, 2025, for questions, and October 16, 2025, for RFI submissions.