Reservation System RFI
ID: N45711A-25-I-0006Type: Sources Sought
Overview

Buyer

DEPT OF DEFENSEDEPT OF THE NAVYCOMMANDER NAVY INSTALLATIONS CMDMILLINGTON, TN, 38055-6500, USA

Original Source

https://sam.gov/workspace/contract/opp/b580f4f03a74484bbf60206bd1182aa3/view
Timeline
    Description

    The Department of Defense, through the Commander Navy Installations Command (CNIC), is seeking information from contractors regarding their capabilities to support the development and implementation of a modernized Morale, Welfare, and Recreation (MWR) Reservation System. This initiative aims to create a unified reservation process for over 12 million military-affiliated patrons across 300 bases, enhancing program efficiency and customer experience, particularly in areas such as vehicle storage, marinas, and recreational lodging. Interested contractors are invited to respond to the Request for Information (RFI) N4571A-25-I-0006, which outlines specific system requirements and capabilities, with responses due by October 16, 2025. For further inquiries, interested parties can contact Jasmyn Payne at jasmyn.m.payne.naf@us.navy.mil or by phone at 901-874-6931.

    Point(s) of Contact
    Jasmyn Payne
    (901) 874-6931
    jasmyn.m.payne.naf@us.navy.mil
    Files
    Title
    Posted
    N4571A-22-I-0002 RFI.pdf
    The Commander Navy Installations Command (CNIC) Non-appropriated Funds Instrumentality (NAFI) Office has issued a Request for Information (RFI) N4571A-25-I-0006. This RFI seeks information from interested contractors regarding their capabilities to provide strategic program management, system development, system implementation, and system maintenance support for a modernized Morale, Welfare, and Recreation (MWR) Reservation System. The Department of Defense (DoD) aims to implement a single, modernized reservation process and system for its 12 million+ MWR patrons across 300 bases. This system must be exclusively for military-affiliated individuals, consistent across all military branches, and improve program efficiency and customer experience. Initially, the focus is on vehicle storage, marinas, and recreational lodging programs, with potential expansion. The RFI outlines specific system requirements, including an intuitive user interface, integration with existing authentication services, APIs for interoperability, customer support, reporting and analytics, account management, self-service reservation capabilities, program oversight, marketing tools, waitlist management, and inter-installation communication. Contractors are also asked about additional capabilities, partnership recommendations, past performance with similar projects for DoD or federal agencies, expected timeframes for solution development, and IT security measures, including PCI compliance, FedRAMP approval for cloud-based systems, and whitelisting capabilities. This RFI is for planning purposes only and is not a solicitation for proposals; however, only contractors responding to this RFI will receive an upcoming Request for Proposal (RFP). Responses are due by September 30, 2025, for questions, and October 16, 2025, for RFI submissions.
    Lifecycle
    Title
    Type
    Reservation System RFI
    Currently viewing
    Sources Sought
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