DA10--Telephonic & Remote Software Support Services Base Plus Option Years POP: 03/01/2025 - 02/28/2030
ID: 36C25925Q0168Type: Combined Synopsis/Solicitation
Overview

Buyer

VETERANS AFFAIRS, DEPARTMENT OFVETERANS AFFAIRS, DEPARTMENT OFNETWORK CONTRACT OFFICE 19 (36C259)Greenwood Village, CO, 80111, USA

NAICS

Software Publishers (513210)

PSC

IT AND TELECOM - BUSINESS APPLICATION/APPLICATION DEVELOPMENT SOFTWARE AS A SERVICE (DA10)

Set Aside

Service-Disabled Veteran-Owned Small Business (SDVOSB) Set-Aside (FAR 19.14) (SDVOSBC)

Original Source

https://sam.gov/opp/e2b4be72ec4348fca05674649ee448a0/view
Timeline
    Description

    The Department of Veterans Affairs is seeking proposals for telephonic and remote software support services for the C-Cure 9000 Physical Access Control System (PACS) at the George E. Wahlen Medical Center in Salt Lake City, Utah. The contract, which is set aside for Service-Disabled Veteran-Owned Small Businesses (SDVOSBC), will provide 24/7 support, including software updates, technical support, troubleshooting, and configuration assistance, with an initial response time of two hours. This procurement is crucial for maintaining the security infrastructure of the VA, ensuring reliable and responsive service over a five-year period, starting from March 1, 2025, with proposals due by February 14, 2025, at noon Central Time. Interested parties can contact Contract Specialist Thomas Parsons at thomas.parsons2@va.gov or by phone at 918-577-3532 for further inquiries.

    Point(s) of Contact
    Contract SpecialistThomas Parsons
    (918) 577-3532
    thomas.parsons2@va.gov
    Files
    Title
    Posted
    36C25925Q0168_1.docx
    The document is a Combined Synopsis/Solicitation Notice for telephonic and remote software support services, issued by the Department of Veterans Affairs. The contract is set to run from March 1, 2025, to February 28, 2030, with a request for proposals due by February 14, 2025, at noon Central Time. This solicitation is specifically set aside for Service-Disabled Veteran-Owned Small Businesses (SDVOSBC) and types of services fall under the Product Service Code DA10 with NAICS Code 513210. The contracting office is located in Greenwood Village, Colorado, while the service performance will occur at the George E. Wahlen Medical Center in Salt Lake City, Utah. Thomas Parsons, the contract specialist, can be reached via provided email for any inquiries. The complete description of the services required is included in the attachments accompanying the notice. This document aligns with government procurement processes, emphasizing opportunity for veteran-owned businesses to participate in federal contracts.
    36C25925Q0168.docx
    This document is a Request for Proposals (RFP) issued by the Department of Veterans Affairs for telephonic and remote software support services for the C-Cure 9000 Physical Access Control System (PACS) used at the George E. Wahlen Medical Center in Salt Lake City, Utah. The acquisition is open to all businesses, but there is a strong focus on veteran-owned and small businesses, with a percentage set aside for such groups. The contract will run for a base year beginning March 1, 2025, with four optional renewal periods, totaling up to five years. The contractor is expected to provide 24/7 support with an initial response time of two hours, addressing software updates, technical support, troubleshooting, and configuration assistance. The RFP includes requirements for contractor certification and detailed terms for scope, service delivery, contract clauses, and invoicing. Significant contract terms adhere to the Federal Acquisition Regulation (FAR) criteria, emphasizing compliance with labor standards, payment methods, and other critical regulations for federal contracting. The aim is to ensure reliable, responsive service for the VA's critical security infrastructure.
    36C25925Q0168 0001_1.docx
    The document is an amendment to a previous combined solicitation for telephonic and remote software support services by the Department of Veterans Affairs (VA). The amendment updates solicitation number 36C25925Q0168 to include the previously omitted Standard Form 1449. The offer submission deadline is extended to February 14, 2025. The project aims to support VA operations and is set aside for Service-Disabled Veteran-Owned Small Businesses (SDVOSBC). The revised solicitation details are provided for bidders to ensure compliance, and it outlines the location for service performance at the George E. Wahlen Medical Center in Salt Lake City, Utah. Other terms of the solicitation remain unchanged. The document emphasizes the importance of acknowledging this amendment in submitted offers to avoid rejection. This action demonstrates the VA's ongoing commitment to transparency and support for veteran-owned businesses.
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