The Performance Work Statement (PWS) outlines requirements for providing comprehensive medical and non-clinical case management services for the Air National Guard (ANG). The contractor will manage approximately 12,000-13,000 closed medical cases annually, ensuring timely and accurate adjudication vital for medical readiness. The contract includes a base year and four additional option years, emphasizing independent case evaluations by qualified medical professionals without significant oversight. The contractor must adhere to strict timelines for different types of cases, such as Line of Duty determinations, flying physicals, and retention evaluations, while maintaining quality control and assurance protocols. Regular interaction with various agencies, including military treatment facilities and certification authorities, is required. The contractor is responsible for managing access to government systems, ensuring compliance with security and privacy regulations. Telework is permissible, supported by robust communication protocols. The contractor will develop metrics to monitor performance, with regular reporting to the government for transparency and accountability, demonstrating a commitment to effective medical case management in support of ANG operations.