North Texas VA Medical Center Special Mode Wheelchair Transportation Services (Area D2)
ID: 36C25725Q0012Type: Sources Sought
Overview

Buyer

VETERANS AFFAIRS, DEPARTMENT OFVETERANS AFFAIRS, DEPARTMENT OF257-NETWORK CONTRACT OFFICE 17 (36C257)ARLINGTON, TX, 76006, USA

NAICS

Special Needs Transportation (485991)

PSC

TRANSPORTATION/TRAVEL/RELOCATION- OTHER: OTHER (V999)

Original Source

https://sam.gov/opp/af3639009ffa4e70a77c61a9b705ec0d/view
Timeline
    Description

    The Department of Veterans Affairs is seeking qualified contractors to provide Special Mode Wheelchair Transportation Services for the North Texas VA Medical Center. This procurement aims to establish a reliable service provider capable of transporting veterans to and from medical appointments within the North Texas catchment area, ensuring compliance with safety standards and regulations while delivering high-quality customer service. The selected contractor will be responsible for providing all necessary equipment and manpower, maintaining timely response times, and adhering to performance metrics, with an estimated 15,400 patient trips per year. Interested parties must respond to the Sources Sought Notice by 3:00 PM Central Time on October 3, 2024, and should direct their responses to both Ms. Angela Kyte and Mr. Shawn R. Reinhart via the provided email addresses.

    Point(s) of Contact
    Contracting Officer: Mr. Shawn R. ReinhartContract Specialist: Ms. Angela Kyte
    (254) 899-6033
    Please respond to both the Contract Specialist and
    angela.kyte@va.gov
    Files
    Title
    Posted
    36C25725Q0012 Sources Sought.pdf
    The document outlines a Request for Proposal (RFP) for Wheelchair Transportation Services at the North Texas VA Medical Center. The contracting office, located in Temple, TX, seeks to establish a service provider for traveling veterans to and from medical appointments within the North Texas catchment area. The RFP includes criteria for contractors, focusing on their ability to deliver comprehensive and compliant transportation services 24/7, including the provision of all necessary equipment and manpower while adhering to safety standards and regulations. Key requirements involve vehicle specifications, necessary staff qualifications, performance metrics, and a focus on customer service quality. Contractors must ensure timely response times for transport, as well as proper documentation and tracking of patient trips. The proposal emphasizes the importance of utilizing recommended systems for efficient service delivery and compliance with relevant legislation such as HIPAA. Furthermore, the contractor's performance will be assessed regularly to ensure adherence to established service levels. Overall, the RFP aims to enhance healthcare accessibility for veterans through reliable and efficient transportation services while ensuring safety, quality, and regulatory compliance in all operations.
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