Automated Communication Platform for White Earth Health Clinic
Type: Special Notice
Overview

Buyer

HEALTH AND HUMAN SERVICES, DEPARTMENT OFINDIAN HEALTH SERVICERockville, MD, 20852, US

Original Source

https://sam.gov/opp/4b102eab42c24ddd824bb08b1c7d7e42/view
Timeline
    Description

    The Department of Health and Human Services, specifically the Indian Health Service, intends to award a sole source contract for an Automated Communication Platform to Payton Merger Sub II LLC, doing business as AudioCare Systems, for the White Earth Health Center in Ogema, MN. This contract, valued at $284,438, will provide essential non-cloud-based interactive voice response (IVR) services that integrate with the clinic's existing RPMS operating system, which is critical for effective patient communication. The contract is structured for a one-year term with four optional extensions, emphasizing the unique qualifications of AudioCare Systems as the only vendor capable of meeting these specific integration requirements. Interested parties may contact Winona Kitto at winona.kitto@ihs.gov for further information regarding this procurement opportunity.

    Point(s) of Contact
    Winona Kitto
    winona.kitto@ihs.gov
    Jennifer Richardson
    jennifer.richardson@ihs.gov
    Files
    Title
    Posted
    JOFOC AUDIOCARE FY25 - Signed.pdf
    The document is a Justification and Approval (J&A) for awarding a contract without full and open competition for an Automated Patient Communication Platform. The Department of Health and Human Services (HHS) outlines the conditions under which this justification is necessary. The specific acquisition of $284,438 is targeted for a one-year service with four optional extensions. The chosen contractor, MUMPS AudioFax, Inc., is the only vendor capable of integrating with the outdated RPMS system used by the Indian Health Service. The justification cites FAR 6.302-1, demonstrating that this vendor possesses unique qualifications necessary for meeting the agency's requirements. The document also notes that alternative vendors were either unable to provide a compatible system or lacked the necessary federal certification. Additionally, it outlines steps taken to increase competition in the future and emphasizes the importance of maintaining compliance with relevant regulations. The approval process involves multiple levels of review, ensuring that the necessary legal and fiscal assessments are completed. This J&A indicates the government's commitment to securing essential healthcare communication services while addressing procurement challenges related to proprietary technology integration.
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    Type
    Automated Communication Platform for White Earth Health Clinic
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