Document Services Center Support
ID: ACQ-25-0515Type: Sources Sought
Overview

Buyer

COMMERCE, DEPARTMENT OFUS PATENT AND TRADEMARK OFFICEDEPT OF COMMERCE PTOALEXANDRIA, VA, 22314, USA

NAICS

Other Business Service Centers (including Copy Shops) (561439)

PSC

PHOTO/MAP/PRINT/PUBLICATION- PRINT/BINDING (T011)

Set Aside

8(a) Set-Aside (FAR 19.8) (8A)

Original Source

https://sam.gov/opp/1c8397d7c2f74f218b21e1903127e451/view
Timeline
    Description

    The Department of Commerce, specifically the United States Patent and Trademark Office (USPTO), is seeking qualified 8(a) Small Business firms to provide Document Services Center Support. This opportunity involves managing various tasks within the Document Services Program, including customer service, order entry, tracking, document finishing, and production of copies in response to public requests for certified and uncertified patent and trademark documents. The initiative is crucial for maintaining high-quality service and adapting to an anticipated shift towards electronic transactions, which will reduce reliance on paper documents. Interested parties should contact Kendall Jones at kendall.jones1@uspto.gov or Christopher Ward at Christopher.Ward@uspto.gov for further details, as this notice serves as a preliminary market research tool and does not constitute a solicitation for bids or proposals.

    Point(s) of Contact
    Kendall Jones
    kendall.jones1@uspto.gov
    Christopher Ward
    Christopher.Ward@uspto.gov
    Files
    Title
    Posted
    Sources Sough Notice Document Copy Center Services 561439.docx
    The Sources Sought Notice issued by the United States Patent and Trademark Office (USPTO) serves as a preliminary market research tool, aiming to gauge interest and capabilities of 8(a) Small Business firms for support within the Document Services Program (DSP). This program facilitates the ordering and fulfillment of certified and uncertified copies of patent and trademark documents, responding to a significant number of public customer requests. The notice defines a requirement for contractors to manage various tasks, including customer service, order entry, tracking, document finishing, and production of copies across multiple media formats. Key deliverables include maintaining high-quality customer service, managing order processing efficiently, and ensuring timely delivery of services. The anticipated shift toward more electronic transactions is expected to reduce the reliance on paper documents. Respondents to the notice should be aware of the need for flexibility in operations, as changes in technology and USPTO processes may occur frequently. The ultimate goal is to maintain exceptional quality of service while adapting to evolving customer expectations and technological advancements in document production. This request is not binding and does not constitute a solicitation for bids or proposals.
    Lifecycle
    Title
    Type
    Document Services Center Support
    Currently viewing
    Sources Sought
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