This document outlines a Past Performance Questionnaire for a Blanket Purchase Agreement for Patent and Trademark Services, intended for use by the Naval Surface Warfare Center. It details the information required from offerors and the agencies completing the questionnaire, including contact information and contract specifics. The core of the document defines the evaluation criteria for past performance as “ACCEPTABLE” or “UNACCEPTABLE,” with clear guidelines for each rating based on contractual requirements, problem resolution, and overall quality of performance. The questionnaire also includes specific evaluation areas such as Customer Satisfaction, Timeliness, Technical Success, Program Management, and Quality, each with sub-criteria. Finally, it requests subjective responses regarding recommendations for similar contracts and any unique problems encountered, serving as a critical tool for source selection by assessing an offeror's likelihood of successful performance.

The Past Performance Questionnaire assesses an Offeror's previous performance in relation to Blanket Purchase Agreements, categorizing them as ACCEPTABLE or UNACCEPTABLE based on their prior contracts' success rates and responsiveness. Specific criteria include customer satisfaction, timeliness, technical success, program management, and quality of services delivered. Respondents are also asked to provide subjective evaluations regarding the contractor's recommendability and any unique issues encountered.

The document serves as a Past Performance Questionnaire for assessing an Offeror’s capabilities related to a Blanket Purchase Agreement for Patent and Trademark Services. Obligated parties must complete specific sections detailing their engagement with the Offeror, including contact information, contract details, and assessment criteria. Performance is rated as either ACCEPTABLE or UNACCEPTABLE based on adherence to contract requirements and effectiveness in addressing issues. Key evaluation factors include customer satisfaction, subcontractor management, timeliness, technical competence, and overall service quality. Additionally, the questionnaire requests subjective feedback on the contractor's future recommendations and notable issues encountered. This process aims to ensure a thorough evaluation of the Offeror's past performance to guide future contract decisions within government procurement frameworks.