25-47 Public User Portal Applications
ID: 2547Type: Sources Sought
Overview

Buyer

TREASURY, DEPARTMENT OF THEINTERNAL REVENUE SERVICEDEPT OF TREASURY IRSMEMPHIS, TN, 38118, USA

NAICS

Administrative Management and General Management Consulting Services (541611)

PSC

IT AND TELECOM - BUSINESS APPLICATION/APPLICATION DEVELOPMENT SUPPORT SERVICES (LABOR) (DA01)

Original Source

https://sam.gov/opp/d2ffe083646d40b5a7c346fc46440c0d/view
Timeline
    Description

    The Department of the Treasury, specifically the Internal Revenue Service (IRS), is seeking qualified vendors to enhance its Public User Portal (PUP) applications as part of a Request for Information (RFI). The primary objective is to modernize the PUP applications to ensure they are user-friendly, compliant with the 21st Century Integrated Digital Experience Act (IDEA), and capable of providing a seamless user journey while addressing policy changes and improving overall user satisfaction. This initiative is crucial for enhancing digital services that reduce visitor frustration and increase taxpayer confidence in the IRS's online offerings. Interested parties must submit their qualifications, including company profiles and technical capabilities, by May 22, 2025, and can direct inquiries to Jonathan Brown at jonathan.l.brown@irs.gov or Tenika Morgan at tenika.c.morgan@irs.gov. The project has a budget of up to $9 million over three years, emphasizing collaboration and adherence to federal security standards.

    Point(s) of Contact
    Jonathan Brown
    jonathan.l.brown@irs.gov
    Tenika Morgan
    tenika.c.morgan@irs.gov
    Files
    Title
    Posted
    25-47 Public User Portal Applications RFI Response (Attachment 3).xlsx
    The document outlines the Request for Information (RFI) for a Public User Portal Application, with responses due by May 22, 2025. It invites companies to submit their qualifications, including essential details such as company profile, subcontracting options, technical points of contact, applicable NAICS codes, active government contracts, and socio-economic status. Additionally, it includes a comprehensive list of technical capability questions aimed at assessing the vendor's expertise. Key focus areas include the integration of emerging web development technologies, collaboration with federal agencies, project visibility and performance metrics, data accuracy, security measures, and compliance with federal standards such as FISMA and NIST frameworks. The RFI seeks to understand how vendors manage program transitions and maintain operational continuity, emphasizing the importance of minimizing risks and ensuring service quality during such changes. This RFI highlights the government's commitment to developing a robust public user portal that adheres to accessibility and security standards, fostering transparency and reliability in project execution.
    25-47 RFI 5.6.25 (Attachment 1).docx
    The Internal Revenue Service (IRS) has issued a Request for Information (RFI) for enhancing its Public User Portal (PUP) applications as part of compliance with the 21st Century Integrated Digital Experience Act (IDEA). This RFI aims to gather information to improve user-friendliness, accessibility, and adherence to IRS design standards. Interested firms are called to provide insights on their capabilities related to modernizing PUP applications while addressing the overall user experience. Responses should detail the company’s profile, including technical contact information, NAICS codes, past government contracts, and business classifications. Additionally, firms must outline their experience with integrating web technologies, collaboration with federal agencies, risk management, and ensuring data security and compliance with federal standards like FISMA and NIST frameworks. The inquiry emphasizes enhancing digital services to reduce visitor frustration and increase confidence among users. Responses are due by May 22, 2025, and should refrain from including proprietary information. The IRS reserves rights to use non-proprietary information submitted for future solicitations.
    Draft Statement of Objectives - PUP Apps_PMO (Attachment 2).docx
    The IRS Office of Online Services has outlined objectives for enhancing the Public User Portal (PUP) applications on IRS.gov. This initiative aligns with the 21st Century Integrated Digital Experience Act (IDEA), requiring updates to ensure a user-friendly, mobile-compatible design that caters to diverse taxpayer needs. Key enhancements will prioritize the Tax Withholding Estimator (TWE) and aim to improve the overall user journey, reduce frustration, and increase compliance confidence. The project encompasses user-centered design, project management, and technical services, specifically requiring expertise in Agile methodologies and IRS development procedures. The contract is budgeted up to $9 million for three years, emphasizing collaboration with IRS teams and continuous user research to refine application features. Contractors must ensure that all developed software is open-source and comply with security standards. Desired outcomes include improved taxpayer experience, operational efficiency, and enhanced data security. Deliverables such as project plans, meeting notes, and progress reports will be crucial for monitoring project performance and adherence to quality standards throughout the contract period. Overall, the objectives focus on creating seamless digital experiences to assist taxpayers effectively and confidently with their tax responsibilities.
    Lifecycle
    Title
    Type
    25-47 Public User Portal Applications
    Currently viewing
    Sources Sought
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