Sol_75H70724Q00141 Survey and Data Collection Services (HCAHPS survey) Zuni Comprehensive Community Health Center
ID: Sol_75H70724Q00141Type: Combined Synopsis/Solicitation
Overview

Buyer

HEALTH AND HUMAN SERVICES, DEPARTMENT OFINDIAN HEALTH SERVICEALBUQUERQUE AREA INDIAN HEALTH SVCALBUQUERQUE, NM, 87110, USA

NAICS

Marketing Research and Public Opinion Polling (541910)

PSC

SUPPORT- PROFESSIONAL: MARKET RESEARCH/PUBLIC OPINION (R422)

Original Source

https://sam.gov/opp/82f98d2f2e01415eb119b5844c372611/view
Timeline
    Description

    The Indian Health Service (IHS) is soliciting proposals for survey and data collection services related to the HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) survey at the Zuni Comprehensive Community Health Center in New Mexico. The contractor will be responsible for managing all aspects of the survey process, including setup, mailing, data verification, and reporting results, while ensuring compliance with federal, state, and local regulations, including HIPAA for patient confidentiality. This contract is crucial for collecting patient feedback to improve healthcare quality and will be awarded as a firm-fixed-price contract with a base period of 12 months and four optional renewal periods. Interested vendors must submit their proposals by October 4, 2024, and direct any inquiries to Shannon Eldridge-Shorty at shannon.eldridge-shorty@ihs.gov or by phone at 505-256-6768.

    Point(s) of Contact
    Shannon Eldridge-Shorty
    (505) 256-6768
    shannon.eldridge-shorty@ihs.gov
    Files
    Title
    Posted
    Past Performance Survey_Sol 75H70724Q00141.docx
    The document outlines a Past Performance Survey for the Indian Health Service as part of the solicitation process for a contract (Solicitation No.: 75H70724Q00141) focusing on the HCAHPS survey. It includes sections for client information, specific performance evaluations, and performance rating criteria. Contractors are instructed to provide detailed responses to questions related to contract type, end goals, patient demographics, planning and staffing requirements, and timeline compliance. The survey employs a rating system (Excellent to Unacceptable) to assess various performance indicators, including quality of service, cost control, timeliness, business relations, and customer satisfaction. Each category has specific metrics for evaluation, such as compliance with contract requirements, overall reporting accuracy, cost management, and effective communication with stakeholders. The aim is to measure a contractor's past performance accurately, ensuring it meets the expectations and needs of the government agency for future projects. This process underscores the federal government's focus on accountability and performance in contracting to enhance service delivery in healthcare settings.
    Sol_75H70724Q00141.pdf
    The document outlines a Request for Quote (RFQ) by the Indian Health Service (IHS) for HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) survey services. It aims to collect data from patients at the Zuni Comprehensive Community Health Center, to be reported to the Centers for Medicare and Medicaid Services (CMS). The contract covers a 12-month base period with four optional renewal periods. The contractor is required to manage all aspects of the survey process, including setup, mailing, data verification, and reporting results, ensuring compliance with federal, state, and local regulations, including HIPAA for patient confidentiality. Key details include the solicitation number (75H70724Q00141), the bid submission deadline of October 4, 2024, and the stipulation that the contractor bears all associated taxes. A firm-fixed-price contract will be established, with services commencing within ten days post-clearance. The compiling and analyzing of survey data will be performed by the contractor, who also must maintain regular communication with designated IHS representatives regarding technical performance and compliance. This document serves as a formal solicitation for qualified vendors to provide essential healthcare survey services, thereby facilitating quality improvement in patient care.
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