Sol_75H70724Q00141 Survey and Data Collection Services (HCAHPS survey) Zuni Comprehensive Community Health Center
ID: Sol_75H70724Q00141Type: Combined Synopsis/Solicitation
Overview

Buyer

HEALTH AND HUMAN SERVICES, DEPARTMENT OFINDIAN HEALTH SERVICEALBUQUERQUE AREA INDIAN HEALTH SVCALBUQUERQUE, NM, 87110, USA

NAICS

Marketing Research and Public Opinion Polling (541910)

PSC

SUPPORT- PROFESSIONAL: MARKET RESEARCH/PUBLIC OPINION (R422)

Original Source

https://sam.gov/opp/82f98d2f2e01415eb119b5844c372611/view
Timeline
    Description

    The Department of Health and Human Services, through the Indian Health Service, is soliciting proposals for Survey and Data Collection Services related to the HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) survey at the Zuni Comprehensive Community Health Center in New Mexico. The primary objective is to collect and report patient data to the Centers for Medicare and Medicaid Services (CMS), with the contractor responsible for managing the entire survey process, including setup, mailing, data verification, and compliance with privacy regulations such as HIPAA. This contract is crucial for enhancing the quality of patient care and will be awarded as a firm-fixed-price contract, covering a 12-month base period with four optional renewal periods. Interested vendors must submit their proposals by October 9, 2024, at 3:00 PM (MT), and direct any inquiries to Shannon Eldridge-Shorty at shannon.eldridge-shorty@ihs.gov.

    Point(s) of Contact
    Shannon Eldridge-Shorty
    (505) 256-6768
    shannon.eldridge-shorty@ihs.gov
    Files
    Title
    Posted
    Past Performance Survey_Sol 75H70724Q00141.docx
    The document outlines a Past Performance Survey for the Indian Health Service as part of the solicitation process for a contract (Solicitation No.: 75H70724Q00141) focusing on the HCAHPS survey. It includes sections for client information, specific performance evaluations, and performance rating criteria. Contractors are instructed to provide detailed responses to questions related to contract type, end goals, patient demographics, planning and staffing requirements, and timeline compliance. The survey employs a rating system (Excellent to Unacceptable) to assess various performance indicators, including quality of service, cost control, timeliness, business relations, and customer satisfaction. Each category has specific metrics for evaluation, such as compliance with contract requirements, overall reporting accuracy, cost management, and effective communication with stakeholders. The aim is to measure a contractor's past performance accurately, ensuring it meets the expectations and needs of the government agency for future projects. This process underscores the federal government's focus on accountability and performance in contracting to enhance service delivery in healthcare settings.
    QA amend 0001.pdf
    Amendment 0001 addresses inquiries related to Solicitation 75H70724Q00120, clarifying that it is a new contract requirement, not an extension of an existing one. The previous award was held by Press Ganey Associates LLC, under award number 75H70722P00099. The document also notes that a FedRAMP authorized system is necessary and that vendors will have access to patient data that requires additional privacy measures. The due date for responses has been extended to October 9, 2024, at 3:00 PM (MT). Regarding past performance, CPARS can substitute for a past performance survey, and submissions should reflect this in a specified format. The preferred method for surveys is via postal mail. Pricing should be presented as a monthly fee, and methodologies for HCAHPS surveys will remain restricted to mail initially, despite future plans for a blended approach. This amendment is part of the federal RFP process, ensuring transparency and clarity for potential bidders while addressing compliance with privacy regulations and vendor qualifications.
    Sol_75H70724Q00141_Amd_0001.pdf
    The document pertains to a solicitation amendment for Request for Quote (RFQ) number 75H70724Q00141 from the Albuquerque Indian Health Service. It announces an extension of the submission deadline to October 9, 2024, at 3:00 PM. Interested contractors must acknowledge the amendment and submit various documents, including a Technical Proposal, Past Performance records, and a Price Proposal, to be considered for contract award. Additionally, all inquiries regarding the RFQ must be submitted via email by September 27, 2024. The amendment also notes that responses must adhere to specified protocols to ensure they are deemed responsive. It is organized in compliance with FAR regulations, indicating a structured approach to managing government procurement. This solicitation underscores the government's effort to engage potential vendors while maintaining procedural transparency and compliance.
    Sol_75H70724Q00141.pdf
    The document outlines a Request for Quote (RFQ) by the Indian Health Service (IHS) for HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) survey services. It aims to collect data from patients at the Zuni Comprehensive Community Health Center, to be reported to the Centers for Medicare and Medicaid Services (CMS). The contract covers a 12-month base period with four optional renewal periods. The contractor is required to manage all aspects of the survey process, including setup, mailing, data verification, and reporting results, ensuring compliance with federal, state, and local regulations, including HIPAA for patient confidentiality. Key details include the solicitation number (75H70724Q00141), the bid submission deadline of October 4, 2024, and the stipulation that the contractor bears all associated taxes. A firm-fixed-price contract will be established, with services commencing within ten days post-clearance. The compiling and analyzing of survey data will be performed by the contractor, who also must maintain regular communication with designated IHS representatives regarding technical performance and compliance. This document serves as a formal solicitation for qualified vendors to provide essential healthcare survey services, thereby facilitating quality improvement in patient care.
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